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Error message when attempting to play online PC game

Cheshire Cat

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Hello yes I had a serious problem when trying to run the game Star Trek online. I got to the point where the game should have started and I got this error message:


couldn't create D3D device. IDirect3D9::CreateDevice failed with hr D3DERR_NOTAVAILABLE (0x8876086a)


I would really appreciate it if someone could help me figure out what this means. I don't know if the problem is related but I was unable to get onto the Second Life website as well, although I don't remember if the same error message popped up for that. I thought about trying Windows Update but my wife says her computer is "custom built" if you know what I mean, so she didn't advise that.


Any advice that anyone could offer would be a big help thank you.

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