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Error Message during scanning " Ajax error message"

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Hi Everyone!


My PC matic scan with not finish as when it gets to the security block, it hangs and presents a box with the message " ajax error" then it automatically goes back to " loading PC Matic"


Anyone know about this message??



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Do you get the Ajax error every time you run PC Matic or is it intermittent?


Ajax errors are usually a result of security software interfering with the data transfer to our servers. Try disabling any security software to see if that resolves the issue. If it does, make sure that any security programs are configured to allow complete Internet access for PC Pitstop or PC Matic.


Alternately, you could run PC Matic from Safe Mode with Networking to see if there is a software conflict.


To access Safe Mode with Networking, repeatedly tap the F5 or F8 key while the computer is booting up. Once the menu opens, select Safe Mode with Networking, (and later when prompted, administrator, if you are using XP). The screen will look different because the video driver is not loaded. That will return to normal after a reboot. To run PC Matic, you may need to go to Start>Programs>PC Pitstop>PC Matic if the desktop icons are not present.


If the computer connects to the Internet using a wireless connection, it may be necessary to connect using an Ethernet cable in order to have Internet access from Safe Mode with Networking.

You can also open PC Matic and click on Options>Scan Options and set Scan Benchmarks to "Off", then click the red Save button before closing the screen, and see if PC Matic will then complete the scan.

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