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Cannot download PCMatic


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My wife has a virus of some sort in her computer, causing it to be ridiculously slow. It started about a week ago. It is also losing files. Today, I tried to download PCMatic.com, and the computer tells me that it cannot download it because PCMatic contains a virus. I downloaded it on another computer, and it was fine. It appears that whatever the virus is on my wife's computer, it will not let me download PCMatic. How can I get the program? Help!

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Start by downloading Malwarebytes from here > Malwarebytes Anti-Malware

You should probably rename the .exe file to DoylePerry.exe and save it to your desktop. Run the program like this:

Double-click DoylePerry.exe and follow the prompts to install the program.

At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform quick scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click Remove Selected.

When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

 

It is possible that the virus may not let you run the program normally, in that case go into Safe Mode by restarting the PC and tapping F8 on startup to get the Boot Menu, choose Safe Mode, once in Safe Mode follow the instructions above to run the program.

 

edit: moving to Virus/Spyware forum...

 

 

 

 

:geezer:

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