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Joppin14

Trouble with iTunes, might have something to do w/ virus

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I just got an iPad 2 the other day and have a big problem. I can't download iTunes to my computer because I get this error:"iTunes64Setup (8).exe - Bad ImageC:UsersDanDownloadsmsi.dll is either not designed to run on Windows or it contains an error. Try installing the program again using original installation media or contact your system administrator or the software vendor for support."I don't have any idea what that means and I've looked it up and tried to find answers but I can't figure it out. Any suggestions on how to fix this error? This is killing me lol.

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Did you download the proper installer?

The one you posted is for a 64 bit system.

 

You are installing the exe file on a Windows computer, right? Not on the iPad2.

 

What anti-malware scans have you run to check for parasites? :nospys:

 

:) Y

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I am a newbie when it comes to things computer related. What would the proper installer be? And my PC is 64 bit. And yes, I am trying to install on a Windows PC. What anti-malware scans do you suggest?

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Update and then run a scan with the anti-virus program that you have installed.

 

Also, download, update and run a scan with malwarebytes anti-malware: http://www.malwarebytes.org/products/malwarebytes_pro/

 

Go to Control Panel > Programs and uninstall any iTunes listings there.

 

Reboot the computer.

 

Download and install iTunes with this installer: http://support.apple.com/kb/DL1427

 

Let us know how you make out, what is found and if you have any difficulty.

 

:) Y

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I did all of that and still get the same error. Do you think it might have something to do with the missing msi.dll or whatever that is?

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Considering that the msi.dll file is located in the Downloads folder raises a red flag, especially since programs are being directed to it, reveals corruption most likely caused by malware.

 

I would recommend that you give the following page a thorough read: http://forums.pcpitstop.com/index.php?/topic/36065-before-posting-in-this-forum-read-this/

 

Then if you are able to run it, post your DDS log file in a new topic in this forum: http://forums.pcpitstop.com/index.php?/forum/25-have-i-been-hijacked/

 

Through the various tools that our Malware Techs utilize, they should be able to track down and remove the culpret(s).

 

:) Y

 

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