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iamgem

High Level Threats

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iamgem

 

The problem I am encountering with PC Matic is the scanning ends with an error reported during the High Level Threat Scan with the message that an error has occurred and PC Matic must close. Up to that point every scan works exactly as it it should (and I suspect that every scan after will do so as well). I have not installed Super Shield because I know that there is a conflict between it and the current antivirus software that I use (Spyware Doctor with Antivirus). I have had no problems over the 2 years that I have been using both programs together (both programs are currently uptodate) until about a month ago. I also use Malwarebytes Anti-Malware, Advanced SystemCare 5 and System Mechanic Pro with never any conflicts among any of them. There were no recent updates to any of them before this problem developed other than the data files which each uses. I have removed or disabled each of these programs (as wll as others) one at a time and tested PC Matic but the problem still occurs -- I have even tried re-installing PC Matic but with no success in fixing the problem.

Here is the info from Event Viewer:

---------------------------------------------------------------------------------------------------------------------------------PC Matic Error during High Level Threats: Event Viewer

====================================

Event Type: Error

Event Source: Application Error

Event Category: None

Event ID: 1000

Date: 10/12/2012

Time: 11:12:27 AM

User: N/A (Administrator)

Computer: HOME-7B0D9FAD53

Description:

Faulting application pcmatic.exe, version 1.0.0.24, faulting module pcpitstopantivirus2.dll, version 1.0.0.15, fault address 0x000223c6.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 70 63 6d ure pcm

0018: 61 74 69 63 2e 65 78 65 atic.exe

0020: 20 31 2e 30 2e 30 2e 32 1.0.0.2

0028: 34 20 69 6e 20 70 63 70 4 in pcp

0030: 69 74 73 74 6f 70 61 6e itstopan

0038: 74 69 76 69 72 75 73 32 tivirus2

0040: 2e 64 6c 6c 20 31 2e 30 .dll 1.0

0048: 2e 30 2e 31 35 20 61 74 .0.15 at

0050: 20 6f 66 66 73 65 74 20 offset

0058: 30 30 30 32 32 33 63 36 000223c6

0060: 0d 0a

---------------------------------------------------------------------------------------------------------------------------------

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:wp:

 

Please run the Active X control removal tool from the link below:

 

http://files.pcpitst.../Remove-All.cmd

 

If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator".

 

After running the Remove-All tool, open PC Matic and it should then download a new Active x control.

 

If this does not resolve the issue please open a ticket at our help desk:

 

http://www.pcpitstop...ore/service.asp

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