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  • 2 months later...
  • 2 months later...

:wp:

 

I'm seeing in the help desk that you opened a ticket and have already been refunded for your annual renewal.

 

 

To access your PC Pitstop customer account, please visit our home page at http://www.pcpitstop.com/ and put the mouse cursor on the "Support" button at the top of the screen, then click on "Customer Service" from the drop down menu.

 

From the new screen that opens, click on the circle in front of "Update account information/automatic renewal status" and then click on "Next".

You can also access our customer service page at anytime by clicking the link below:

 

http://www.pcpitstop.com/store/service.asp

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  • 4 weeks later...

I sent this to customer service today I just don't understand why it is so hard to cancel the recurring charge! Tried doing it with the links IntelGuy posted but still could not get it done.

 

I to have a problem and tried to change the Recurring charge to optimize 3.0 with no successes and have now been charged for it again today.Please refund my bank account and cancel all recurring charges for optimize 3.0 as I have purchased life time subscription for PC Matic.Thanks in advance.Boyd Crossland.

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  • 3 months later...

Please remove my renewal and charge as well. I thought my account was cancelled 11 months ago when I removed the program from my computer, and answered your survey questions as to why I was not using the program. Thank you

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  • 6 years later...

I have been being billed monthly for this service and thought it was only a one time monthly charge.  I do not need the service as I am now on a network which has several other anti-virus products.  I do not want my credit card charged and it should not have been a monthly fee.  Help!!

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@DLAugust I wasn't able to locate an account using the email address on your forum account.
I have opened a support ticket in our helpdesk so we can look into this for you.
Please check your email for our message.  (If you don't see it, please check your spam/junk folder).
Thank you!

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