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Help i have a virus


mark123

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please can someone help.

 

i tried logging into my barclays online banking yesterday however it brings up a pop up box asking for more information regarding my account. I called barclays and they advised this was fraudulent andn that a virus was on my computer.

 

i have run AVG 2012 but no virus found, i have also downloaded malwarebytes and emisoft but nothing is being found

 

could someone please try and help me to resolve this issue

 

Many Thanks

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Hello mark123 and Welcome to The PIT!!

 

Please download > http://majorgeeks.co...ware_d5756.html and save it to your desktop. Run the program like this:

Double-click mbam-setup.exe and follow the prompts to install the program.

At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform quick scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click Remove Selected.

When completed, a log will open in Notepad. Please save it to a convenient location and post the results.

 

 

 

 

:geezer:

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