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Hello to anyone out there, at this wonderful forum for helping people with computer & related problems. It's going to be kind of difficult & long, for me to try & explain what my problem is. And has been for over 1 month now. But I guess I'll start from the beginning, February 2nd, 2012.

 

Like Im sure everyone else experiences every now & then,. I started having internet connection problems then. But mine wasn't the ordinary signal drops low because of ordinary drop off from signal strength. I would only lose connections when I was downloading, and in particular. When downloading a larger sized file.( like 100 MBs or larger. ) I called my internet provider about it, and they gave me a few "hardware" suggestions. In the past, I've had to replace splitters that went bad. So that was one thing they suggested I do. I also knew my modem was quite old. It was the original modem I got when I first signed up for broadband service with my company. So I went to their "store" & got myself 2 splitters, one for in the basement, and one for my room. And also a new modem. The modem came with a new cable that connects it to my computer too. So I replaced all of that hardware, hoping it would improve things. And it did, temporarily. So figuring it wasn't anything hardware related. I know called up my computer company, & after a short discussion about me explaining my problem to them. They suggested I reset/restore the computer back to its "factory settings". And once again, after doing this, for a short time. Everything worked fine. But the same problem came right back again.

 

So now I was getting angry. I figured the only thing left that it could be, was that we still had the orginal cable line coming into the house. I made an appointment for them to come and replace that cable. They replaced the cable, and I still had the same problem. So now I know for sure it cant be a hardware problem, because everything is new. My computer is only 1 year old. Its a windows 7, originally made in 2010. I brought it in February of 2011. And had no problems with it until February of 2012. Its a Hewlett Pacard slimline, with a dual processor. Athlon ll 260. With 3GB DDR3 memory. I finally staretd to google my problem, to see if anyone else was having a similar problem with this system. And found out that in 2009, it seemed it was a system wide problem. That Microsoft eventually corrected. But why was I having it now then? Especially after it worked perfectly fine for a year. And even more puzzling, after having set it back to factory settings? Seems to me like that would be virtually impossible.

 

Anyway, I tried a couple of the "fixes" that were suggested on those other forum threads. But none of them worked. I discussed the problem with my nephew, who told me it sounded like a "throttling" problem, being caused by my ISP. So again, I searched ;online & found a few sites you could test for such things. And ran their tests. This site was actually one of them. And with the results I got from all of those tests. It appears like the throttling idea also couldn't be the problem. My system passed with flying colors. So I also searched for tests that might show what was wrong with my system that could be causing the problem. Again, one of them was right here at this site ( I've used this site before, for other computer related problems. ) And those tests came up with varying results. But all showing things that were definetly wrong with my system.

 

So I guess what I was wondering was, if I could post those results here. Is there anyone here who would more fully undersatnd my problem. And may be able to assist me thru correcting them? I had a basic idea of what was wrong with my system, and these tests pretty well confirmed my thoughts. IT seems I cant download for any extended period of time, ( like what you would need to download a large file ) Or at a set speed either. ( if I download at a slower speed, I dont get booted. At a faster speed, I do get booted. ) My network switches from network one, to network 2, which appears from the tests, to have no or extremely limited internet connectivity. Is this possible, considering for a full year, everything worked perfectly fine?

 

Anxiously awaiting a reply & thank you for this forum so I could search for help. With this probelm that has been driving me nuts for the past month.

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Hello Caintry_boy, sorry I'm only getting back to you now. I'm on cable, Optimum Online basic. Here are the results of the test you recommended. Doesn't look good to me.

 

Tracing route to pcpitstop.com (64.29.201.21): Hop

# Avg

ms Loss

% Graph Address 1 * 100 0.0.0.0 2 * 100 0.0.0.0 3 * 100 0.0.0.0 4 * 100 Unable to reach 64.29.201.21 (pcpitstop.com)

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I'm no Networking guru, but here goes...if I have trouble, this is where I turn.

 

O.K., so it sounds like you're hard wired to your PC from the modem via ethernet cable...does it run to the motherboard ethernet, or to an ethernet card? If it plugs to the motherboard ethernet, I'd try picking up a card, something like this maybe > http://www.newegg.com/Product/Product.aspx?Item=N82E16833127134

 

 

 

 

 

:geezer:

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Hello again caintry_boy. :)

 

Yes Im directly wired from my modem, to the back of the PC ( desktop ) with an ethernet cable. I undertand your suggestion, but how would that explain my connection working fine for a year. Then suddenly it doesn't? Let alone, how it still doesn't work after resetting the computer back to factory settings? If it originally worked for a year on factory settings, and something changed those settings. Shouldn't it have been corrected when setting it back to original factory settings?

 

I can post results, and or the link to those results. From tests I did on other sites, if that would help with anything.

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your using a third party program download program?

called JDownloader....that might be causing your problems. Why are you using a third party program to download with?

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I'm going to take up where JoeC left off and recommend that you lose the two toolbars, Yahoo and Bing. In fact I can't recommend Yahoo messenger to anybody, I tried it once and it brought my PC to a standstill. I use this > http://www.trillian.im/

You can "Yahoo" with it but without all the Yahoo mess that comes with it.

 

 

 

 

:geezer:

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Hello Guys :)

 

1st answer to what antivirus & firewall am I using is. I use Nortons Internet Security2011, plus I also have paid version of Malwarebytes.

 

2nd question.

 

Yes I use Jdownloader occasionally. I use it when I have multiple downloads, so I can set it at bed time. And wake up & have all the downloads. I used it for a full year on this computer & never had a problem with it before.

 

3rd reply.

 

I know I have too many stinkin' tool bars. I got lazy after "resetting my computer" & haven't removed them yet. I use multiple messengers because I have quite a few friends, that all use different ones. I'll have to look at Trillian. I also know yahoo uses more resources then MSN ( Live Messenger ) does.

 

But I was using all of these things for a year, & had no problems with my computer. It was only on February 2nd, that I started having problems. I'm leaning more towards it being my internet provider is "throttling" me. I'm gonna take my computer back to Staples, where I have a 2 year extended warranty, & have them hook it to their internet connection. And try a download. And if it works downloading a larger file. Then I know its my internet company throttling me.

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