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WsW-WYATT-EARP

Win XP - unable to access windows update

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I just finished cleaning system of spyware/malware/virus with the help of Conspire. He tried his hardest to fix the windows update issue but has come to the end of the road on ideas. Here is the link to the thread - we started on the update issue at around post 11.

 

http://forums.pcpitstop.com/index.php?/topic/198073-computer-fix-hijack/

 

Any other ideas or fixes would be greatly appreciated. It seems to be able to download updates through the automatic updates, but when I click the update to access it through IE, I get the error.

 

Thanks for any ideas in this!

 

Ben

Edited by WsW-WYATT-EARP

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http://www.filehippo.com/download_ccleaner/

 

 

http://wiki.lunarsoft.net/wiki/Dial-a-fix

 

 

try using dial-a-fix

scroll down to the green section and install the program

its only for windows xp

 

 

 

 

its designed to repair windows updates

but you should run ccleaner first......

 

ive used the dial a fix program and it worked

but i did run into a snag or two

but some how i manage to get windows updates running

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Hi again Ben,

 

I have a program that may help you. Download it and allow it to repair the OS

 

http://www.tweaking....all_in_one.html

 

Hope it helps!

 

 

YES YES YES !!!!!!

 

We now have access to windows updates !!! You are the man !!!!

 

BUT - there were 8 critical updats - 5 installed 3 failed. I tried running microsoft fixit. still failed. Also tried renaming the download folder. 1 update failed download the other 2 downloaded but failed on install.

Cumulative Security Update for Internet Explorer 8 for Windows XP (KB2647516)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2660465)

 

Sorry for the delay in response. I had to wait for my friend to bring me back the pc to try your suggestions.

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windows xp has a windows update folder

 

do a search

from your start button....click on the search....click on all files and folders....type in windows updates...it should show as a note pad icon....open it up....look through it and look for the updates that fail too load.....then look for a error.....these errors can be searched for and a possible solution can work out.....dont post the windows update because its a extremely large folder......

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Hmm not sure why though. How many times did you try to install the updates? Perhaps install those updates in safe mode?

Edited by Conspire

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there were 8 critical updats - 5 installed 3 failed

When an update won't install or download, I usually perform the update manually.

 

KB2647516

http://www.microsoft.com/download/en/details.aspx?id=28842

 

KB2661637

http://www.microsoft.com/download/en/details.aspx?id=28895

 

KB2660465

http://www.microsoft.com/download/en/details.aspx?id=28912

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after your repair in the highjackthis forum did any updates download and install...and were these the only ones that didnt......have you checked to see if updates are running in the services....

 

services are found in the control panel...administrative tools

Edited by mme

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mme -

 

I did search for the windows updates file like you said and it wasn't found. I am getting my update info from the update site and reviewing history.

 

During our attempts to revive access to the update page - automatic updates did install an update and rebooted.

 

Security Update for Windows XP (KB2585542) on feb 16

 

after that any updates failed until we gained access to updates in this thread on wednesday feb 29, it installed 11 updates. allot of them being office updates. The security updates attempted again this morning and failed.

 

Auto updates is running in services.

 

Thanks !

 

Ben

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you may not have a problem with connection but run winsocks

 

 

http://www.snapfiles.com/get/winsockxpfix.html

 

 

 

next run ccleaner

 

 

http://filehippo.com/download_ccleaner/

 

 

then defragment your harddrive

 

 

Method 1: Use the Properties of Your Local Disk

  • Open My Computer.
  • Right-click the local disk volume that you want to defragment, and then click Properties.
  • On the Tools tab, click Defragment Now.
  • Click Defragment.
Posted Image

Method 2: Use Computer Management MMC

  • Start Computer Management MMC (Compmgmt.msc).
  • Click Disk Defragmenter.
  • Click the volume that you want to defragment, and then click Defragment.

 

Next do a check disk

 

How to run Chkdsk from My Computer or from Windows Explorer

  • Double-click My Computer, and then right-click the hard disk that you want to check.
  • Click Properties, and then click Tools.
  • Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
  • Use one of the following procedures:

  • To run Chkdsk in read-only mode, click Start.
  • To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box, and then click Start.
  • To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box, and then click Start.
Note If one or more of the files on the hard disk are open, you will receive the following message:

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer? Click Yes to schedule the disk check, and then restart your computer to start the disk check.

 

Run Dial-a-fix again Scroll down to green section and click download....

 

 

http://wiki.lunarsoft.net/wiki/Dial-a-fix

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MME -

 

ran winsocks as you suggested

ran ccleaner - also ran the registry cleaner part - it said there were a bunch of missing dll files for the .net framework ???

defragged

check disk

ran dial-a-fix

rebooted

winupdate files still fail install .......

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Hey WSW, have you tried running sfc /scannow ? Gotta have the Windows disk tho'...if your friend has it, just go to Start/Run and type sfc /scannow and hit enter, it will ask you for the Windows cd. If that doesn't help, it may be time to try a repair install... > http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cts=1330781529700&ved=0CDMQFjAA&url=http%3A%2F%2Fwww.informationweek.com%2Fnews%2Fwindows%2Foperatingsystems%2F189400897&ei=Vx1ST_cUgq6xAqbR7e8F&usg=AFQjCNHBFcZ32ewHNepn_O2QMRssykmZ7w

 

 

 

 

:geezer:

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hmmmmmmmmmmm -

 

Tried the microsoft fix it again - no dice

We did try the sfc before and I ran it again - no dice

Checked out what Joe C said - and numerouno - again no dice

 

I started to do a repair install of win xp - got to the reboot and it asks to install usb drivers that aren't digitally signed - i say yes and it gets to the 5th one then the keyboard and mouse quit responding. The background stuff keeps moving (what microsoft says about how great xp is and the little green dots that light up showing something is happening) but I can't reply to any more driver installs. Reboot - get to the driver it hangs on and say no - it hangs. Reboot - say no to 1st driver - it hangs ....

 

Any ideas to finish this repair install ?

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What kind of windows disk are you using? if it is an original disk it could be scratched or dirty because those are native drivers on windows xp that should be on the disk. the only usb devices you should have connected are the kb and mouse. If your board is old the bios might not support legacy usb devices and you might need to use the older style ps2 kb and mouse.

 

 

 

 

.

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joe - I started with the original win xp home disk. I had my friend bring in the disk that came with it from dell. I tried that after a reboot with the same results and even went as far to redo the reinstall using the dell disk and get the same result again ..... I have no idea where it is getting the drivers from that are unsigned and cause it to hang in this spot -

 

intel ich9 family usb universal host controller - 2936c is the last one i click before it hangs then it comes up with

 

intel ich9 family usb universal host controller - 2936 that I can't do anything with the mouse and keyboard.

 

The dell doesn't have ps2 ports. All that is connected is keyboard / mouse / power / monitor

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update - wasn't quite the route I had hoped to take to get my buddies machine clean and running again, but now it is a clean install - all updates are installed and running well. Thanks to all that gave me the options to try and make it work and your time to search for a fix. It is truly appreciated.

 

that dban program takes forever to do its thing - I watched it for a little bit and seemed like it was in a loop. Searched the site for some info and it said it can take 3-4 hours for it to do its job. So, I just left it be and when I returned it said it had completed its job. Install went smooth as it should, updates went smooth and no fails.

 

THANKS AGAIN!!!

Ben

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