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Recently removed a Rootkit still having problems

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Pretty much the topic I had a rootkit, took it into a shop and had it removed however the guy working there really didn't seem to know what else to do so I figured he just fixed it. However since then my laptop which is an alienware m17x got it last september has been lagging pretty hard won't start up, I have to press the button 2 or 3 times sometimes and will get a 2 errors recently one which is.


Microsoft Visual C++ Runtime Library

Runetime Error!

Program: ...iles (


abnormal program termination


The other most recently is

awccstartuporchestrator.exe - Fatol Error

CLR error :80004005


Really don't have a clue of what to do at the given moment=/

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The absolute best solution for a rootkit is a format and clean install of the Operating System. If that isn't something you want to do you can try this...: Download http://majorgeeks.co...ware_d5756.html and save it to your desktop, here's how to run it:


Double-click mbam-setup.exe and follow the prompts to install the program.

At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform quick scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click Remove Selected.

When completed, a log will open in Notepad. Please save it to a convenient location and post the results.






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You might be interested in these two topics:









Following caintry_boy's advice, "The absolute best solution for a rootkit is a format and clean install of the Operating System"... is what I absolutely agree with! Posted Image

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Do you have recovery disks or Windows 7 disk? If so just backup all your important data to cd/dvd or flash drive (USB) then pop in the recovery disk and follow prompts to restore to like new from the manufacturer. With a Win 7 disk, just pop it in and select to "repair" your system.






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Well, if you have any pictures or the likes that are "irreplaceable" you'll want to save those along with any "hard to find" program softwares that you like...driver files and those sort of things. Burn 'em to cd/dvd.


With a Win 7 disk, just pop it in and select to "repair" your system.






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  • 2 weeks later...

You'll want to save drivers to a cd or USB stick for later usage...

From this page > http://www.dell.com/...rivers/us/en/19

select "Choose from a list of all Dell products", then select your laptop. Most important first, you'll need Chipset, Network, and Serial ATA. You'll also need Direct X > http://www.microsoft...ails.aspx?id=35


Once you have 'em you can start your repairs. Once again, if it was me, I'd do a format and clean install of Windows. After Windows install, install the Direct X, then the chipset drivers, and follow with the rest.






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  • 1 month later...

So I've been procrastanating this, I was looking over some paperwork and I currently still have the warrenty active would it be better to send the laptop back get a different one. I am pretty sure they just send a refurbished one but what would be a better option. Reformat and clean install or trade it in.

Also the problems seem to be worsening I received a blue screen today.

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