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Sudden loss of Internet connectivity


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I have had a sudden loss of connectivity - I have tried all of the usual fixes, but nothing that usually fixes the issues are working. my computer guru is out til the new year but need some help today. anyone available to help a novice? thanx

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i have tried rebooting. computer, router, modem, tried starting in restore and going to previous good point - which won't allow. currently bypassed all and hooked from router to computer - router appears to be good because i can type on this laptop using same.

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Let's see if we can get on the same page with what your connection map looks like.

Are you going: Modem > Router > Computer (and computer is hard wired through ethernet Cable)?

Or are you connecting wirelessly?

What about the Laptop that is working? Wired or wireless?

 

Which make and model router are you using?

 

Tried a different ethernet cable?

Any "telltell" signs about your network adapter in Device Manager showing up?

 

:) Y

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Let's see if it's a software issue.

Reboot your computer into Safe Mode with Networking

Reboot the computer and immediately after the splash screen from your BIOS, tap the "f8" key on your keyboard.

Using your arrow keys on the keyboard, navigate to "Safe Mode with Networking" hit the Enter key.

 

See if you can go online now.

 

:) Y

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