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kburra

Problem steps recorder.

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Windows 7 Shows Your Problems

The next time an application in Windows 7 starts playing up there’s an easy way to find out when and how things started to go wrong. It’s called the Problem Steps Recorder or PSR and basically what it does is log everything that happens when you are using a program, including keystrokes and menu selections. All this is saved in a compressed file, along with screen captures, which can then be used to diagnose the problem, It is really easy to use too, all you have to do is go to Search on the Start menu and type PSR click the Start Record button then do whatever it was that caused the problem and every action will be faithfully recorded.

 

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How do I use Problem Steps Recorder?

 

 

You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.

Notes

  • When you record steps on your computer, anything you type will not be recorded. If what you type is an important part of recreating the problem you're trying to solve, use the comment feature described below to highlight where the problem is occurring.

    Some programs, like a full-screen game, might not be captured accurately or might not provide useful details to a support professional.

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