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I have an HP laptop that is just a few months old and I haven't been on it in a week until today. I turned the computer on and it will go through the "Starting Windows" prompt but then that disappears and I get a black screen with an arrow showing as my mouse that I can move around but NOTHING else happens at all. I am able to start it in Safe Mode ONLY and I ran MalwareBytes, PC Matic and AVG picks nothing up. ANY idea whats going on? I'm totally lost and have no clue how to proceed. THANK YOU in advance for any help.
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Boot again into safe mode and use your system restore to restore to the last date you know your sys was working correctly. Hope this helps.

 

 

 

Thanks for your reply. I just tried that and no luck. I'm SO lost!!

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