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donni2

Different Pc Matic Rt Error Msg

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The exception unknown software exception (Ox0000005) occurrred in the application at location )x00403510. Click ok to terminate the program.

 

where did that come from? Should remove the program and reinstall from the web site?

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:wp:

 

1) Please go to Start>Programs>PC Pistop>PC Matic and click on 'uninstall PC MaticRT'.

 

2) Go to Start>Control Panel>Folder Options>View and under "Hidden files and folders" move the dot to "Show hidden files, folders, and drives".

 

3) For Vista and Windows 7, navigate to My Computer>Local Drive C>Program Data>PCPitstopDat> then right click on the folder named datRT and delete that folder. For Windows XP the path is My Computer>Local DriveC>Documents and Settings>All Users>Application Data>PCPitstopDat\datRT

 

4) Close all open windows, then open PC Matic again and click on the "Not Protected" icon to reinstall PC MaticRT. Wait five or more minutes for PC MaticRT to download a new set of definitions. The icon should change to "Protected" with a message that PC MaticRT is running once the download completes.

 

Please let us know if this does not resolve the issue.

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