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Pc Matic Rt Download Issue

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received message to update to pc matic rt - did

now I have pc matic and pc matic rt

however when I click the pc matic rt icon (it's green) nothing happens

tried clicking on pc matic rt start - nothing

I tried uninstalling -- freezes up uninstall page - nothing happens

I can still use my pc matic although in the download process (for the rt) it said it was removing pc matic

is this a virus?


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Hello elvene


No, it's an excellent realtime anit virus. Unlike other products it has no bells and whistles. It sits quietly protecting your system.


PC Matic real-time protection is running constantly on a computer, once installed. It looks and warns about any file that the user tries to run, that looks to be malware. In fact, once installed, this software is keeping track of everything that is being run on the computer.


What is the user experience?


Unlike PC Matic, there is not much in the way of pretty pictures, or gas gauges flicking on your screen, telling you what they are doing, and where they are in the process of scanning your entire computer.


This software runs as a tray application, on the right side of your tray. It sits there very quietly, for the most part, watching each program you run, and waiting to warn you should it consider something you try to run is malware.


In fact, if you don't try to run something that is malware, you will never even know it's running.

However, if you do, it might be nice to be warned, and that's what this does.


If it comes upon a program it thinks is malware, it will warn you, and ask you what you would like to do about it.

You have the option, of letting it run, blocking it, always blocking it, or always allowing it, or of course, you can quarantine away so it will cause no further problems.


What does it install and what's going on?


Currently, this likely looks like it is doing very little. The reality is, it is actually installing both a windows service (much like our scheduler) along with a tray application, and runs constantly, on your computer, looking and deciding on each program you run.


By default, this will start running, and turn on from the time you install it. It does that for every user configured on the computer (up to 5)


It is, however, quite unobtrusive, and just sits there trying to protect you from whatever those malware writers out there are trying to get you to stumble into.


If you are experiencing issues please contact our Customer Service Help Desk.




I hope this helps, thank you for using our product.

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