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Run Microsoft Support Diagnostic Tool

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When you contact Microsoft for help, they will give you a passkey, then you are required to open the Microsoft Support Diagnostic Tool and enter the Passkey.


Type msdt in Start Search (or Run if available) and hit Enter button in keyboard.


Microsoft Support uses the information that Microsoft Support Diagnostic Tool (MSDT) collects to analyze and then determine the correct resolution to problems that you are experiencing on the computer. The information may also be used to automatically perform common troubleshooting tasks.


Source: http://www.thewindowsclub.com/how-to-run-microsoft-support-diagnostic-tool-in-windows-7#ixzz16gJyN2ED

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