Overdrive Test

[Btuvi]

When I run test is zips through until it gets to send results to pitstop. I've tried trouble shooting but no luck. What now? Thanks.

[IntelGuy]

Unable to send results is usually an indication of interference by security software or a firewall. Make sure everything is configured to allow both incoming and outgoing for pcpitstop.com, or try running from Safe Mode with Networking, which should bypass most security conflicts.

[Btuvi]

I have checked and rechecked and can find nothing that would be blocking sending test results (PC Status) to pitstop.

 

However, I cannot start up in safe mode - though I have been able to do so in the past.

[IntelGuy]

What is the result of running the trace route from the link below?:

 

http://www.pcpitstop.com/internet/tracert.asp

[Btuvi]

Here are results. If I understand this correctly I don't see a problem. Every this was green.

 

Hop

# Avg

ms Loss

% Graph Address

1 1 173.18.132.221 (173-18-132-221.client.mchsi.com)

2 8 10.21.32.1

3 11 172.30.32.1

4 10 172.30.32.69

5 11 172.30.32.73

6 23 12.89.146.149

7 43 12.122.140.46 (cr2.attga.ip.att.net)

8 43 12.122.31.30 (cr1.ormfl.ip.att.net)

9 42 12.122.143.53 (gar4.miufl.ip.att.net)

10 97 12.88.168.14

11 57 66.165.160.234 (g1-1.br2.dfw.terremark.net)

12 58 66.165.160.98

13 98 64.29.192.197 (daa.g920.ispa.datareturn.com)

14 99 64.29.192.213 (daa.g906.p40a.datareturn.com)

15 100 64.29.201.21 (pcpitstop.com)

[IntelGuy]

What security is installed on the computer and what happens when you try to start in Safe Mode?

 

Can you run and complete an OverDrive test by using the link below?:

 

http://www1.pcpitstop.com/

[Btuvi]

I have AVG, Windows (Scotty the dog), Ad-Aware. I shut these down including firewall.

 

On link you sent PC Status will run until "Send results to Pitstop" and then it gets stuck on run (the wheel just keeps turning)- same as before.

[IntelGuy]

What happens when you try to boot into Safe Mode with Networking?

 

Have you tried using Boot Safe yet?:

 

http://www.superadblocker.com/bootsafe.html

[Btuvi]

I managed to reboot in safe mode and ran Overdrive again. Same results. Green wheel at bottom of PC Status will not stop turning and will not send results. I also shut down firewall, antivirus, etc. Weird, huh?

[IntelGuy]

Very weird. It is definitely looking like a local issue.

 

We will need some packet info to investigate any further. To provide that information:

 

1) download and install fiddler: http://www.fiddler2.com/Fiddler2/version.asp

2) launch fiddler (it is available from the tools menu of IE)

3) Open OverDrive and make sure that the problem has been reproduced

4) save and email fiddler traffic (file -> save -> all sessions)

 

I will PM you the email address.

[Btuvi]

I tried to follow your advice but could not install fiddler. A msg appeared saying, "Warning. Failed to write to the registry. System Admin must install this tool.

 

I checked user accts and, as expected, I am the only user and am listed as owner/System Admin.

 

I've used pitstop often in the past and this issue has never come up. What now?

[IntelGuy]

What version of Windows are you using?

 

If it is Vista or Windows 7, download the Fiddler installer file to the desktop, then right-click on the downloaded installer and select "Run as administrator" and see if that makes any difference.

[Btuvi]

Windows xp. I opened it from desktop. Does that make a difference?

[IntelGuy]

Limited user or Admin account?

 

If you are using a limited user account, right-click and select "Run as..." then assign an admin account.

[Btuvi]

The only user account is Owner/Computer Administrator. It is not a limited acct.

[Btuvi]

When I first began this lates series of overdrive tests it seems to me that, as usual, I downloaded something from pitstop to activate scan. I searched for it in add/remove and programs files but couldn't find anything. Shouldn't I be able to find something?

 

By the by, I ran pcmatic and it showed that this computer was in bottom 29%. It also showed that it could fix 15 problems and advise me on two. I decided not to purchase. I wanted a demonstration that fixes and advice would create some meaningful change first. That doesn't seem unreasonable to me - but I'm not able to take into consideration things from pitstop viewpoint.

[IntelGuy]

The PC Pitstop Actove X control used by OverDrive resides in C:\Windows\Downloaded Program Files. Active X controls, as a general rule, do not show in Add/Remove programs. They can also be found by opening Internet Explorer and going to Tools>Manage Add-ons.

 

Please try this:

 

Download, unzip, and run the uninstall tool from this link:

 

http://files.pcpitstop.com/support/Remove-PCPitstop.zip

 

Once that completes, try running the test again. It should ask to install a new Active X control before running the test.

[Btuvi]

I did uninstall and then I was asked to reinstall - which I did. Still won't send results.

 

I did run the Full Test without a problem and posted in Test results.

[IntelGuy]

Without the Fiddler file we would just be guessing at what's wrong. We need to actually be able to gat a capture of what is happening to the packets that are being sent by OverDrive. The old Full Test is obsolete and has not been updated in years. I didn't know it was still on the website.

[Btuvi]

I tried fiddler again. See results below. Is this what you are looking for?

 

 

Request Count: 1

Bytes Sent: 211

Bytes Received: 589

 

ACTUAL PERFORMANCE

--------------

ClientConnected: 20:46:18.015

ClientBeginRequest: 20:46:18.140

ClientDoneRequest: 20:46:18.171

Gateway Determination: 13453ms

DNS Lookup: 12ms

TCP/IP Connect: 185ms

HTTPS Handshake: 0ms

ServerConnected: 20:46:31.921

FiddlerBeginRequest: 20:46:31.921

ServerGotRequest: 20:46:31.937

ServerBeginResponse: 20:46:32.140

ServerDoneResponse: 20:46:32.156

ClientBeginResponse: 20:46:32.156

ClientDoneResponse: 20:46:32.171

 

Overall Elapsed: 00:00:14.0312500

 

RESPONSE CODES

--------------

HTTP/200: 1

 

RESPONSE BYTES (by Content-Type)

--------------

text/plain: 360

~headers: 229

 

ESTIMATED WORLDWIDE PERFORMANCE

--------------

The following are VERY rough estimates of download times when hitting servers based in WA, USA.

 

 

US West Coast (Modem - 6KB/sec)

---------------

Round trip cost: 0.10s

Elapsed Time: 0.10s

 

 

Japan / Northern Europe (Modem)

---------------

Round trip cost: 0.15s

Elapsed Time: 0.15s

 

 

China (Modem)

---------------

Round trip cost: 0.45s

Elapsed Time: 0.45s

 

 

US West Coast (DSL - 30KB/sec)

---------------

Round trip cost: 0.10s

Elapsed Time: 0.10s

 

 

Japan / Northern Europe (DSL)

---------------

Round trip cost: 0.15s

Elapsed Time: 0.15s

 

 

China (DSL)

---------------

Round trip cost: 0.45s

Elapsed Time: 0.45s

 

 

================

Learn more about HTTP performance at http://www.fidd

[IntelGuy]

I don't see the Pitstop IP address in the file data. Did you run an OverDrive scan up to the point of failure after getting Fiddler installed? Please open Fiddler, then with it open run and OverDrive scan, then save and email me the fiddler traffic (file -> save -> all sessions).

[Btuvi]

Maybe this is what you are looking for. I opened fiddler and then ran overdrive.

 

GET /fiddler2/updatecheck.asp?isBeta=False HTTP/1.1

User-Agent: Fiddler/2.3.0.6 (.NET 2.0.50727.3615; Microsoft Windows NT 5.1.2600 Service Pack 3)

Pragma: no-cache

Host: www.fiddler2.com

Connection: Close

 

 

HTTP/1.1 200 OK

Connection: close

Date: Fri, 05 Nov 2010 02:35:25 GMT

Server: Microsoft-IIS/6.0

MicrosoftOfficeWebServer: 5.0_Pub

X-Powered-By: ASP.NET

Content-Length: 360

Content-Type: text/plain

Cache-control: private

 

2

3

0

6

2.3.0.6 [10/14/2010]

Various bugfixes

 

2.3.0.5 [10/1/2010]

Latency support in AutoResponder

 

2.3.0.0 [7/27/2010]

Support for Regular Expressions in more places

Add Import/Export Architecture, including HAR Format

Improved Compare Sessions feature

Firefox 4.0 compatibility for FiddlerHook

Tons of internal improvements & bugfixes

------------------------------------------------------------------

GET / HTTP/1.1

Accept: image/gif, image/jpeg, image/pjpeg, image/pjpeg, application/x-shockwave-flash, application/x-ms-application, application/x-ms-xbap, application/vnd.ms-xpsdocument, application/xaml+xml, application/msword, application/vnd.ms-excel, */*

Referer: http://forums.pcpitstop.com/index.php?/topic/191790-overdrive-test/page__st__20

Accept-Language: en-us

User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)

Accept-Encoding: gzip, deflate

Host: www.pcpitstop.com

Connection: Keep-Alive

Cookie: __utma=203946897.1349918747.1288877601.1288924355.1288924447.16; __utmb=203946897.1.10.1288924447; __utmz=203946897.1288924447.16.18.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=pcpitstop; who=15268306312934528; member_id=28843; pass_hash=df8b5aaa8e86514d8b966d04aa3896a5; itemMarking_forums_items=eJxLtDK2qs60MrQ0tDC1tAYyjCwsLI1MjMwNrcGi5pYGCFETUyOIqJmhBUzUXDAoaGhdC1wwehkRDA%2C%2C; __utmc=203946897; session_id=2f5867da9faafd6b98c2b0f54cab5266; modtids=%2C; ASPSESSIONIDQATQRARS=NFHEPPEBCGGDFPNILAHLJEBE; NSC_QDQJ_21266_64.29.201.21_80=4f57202d3660

 

 

HTTP/1.1 200 OK

Cache-Control: private

Date: Fri, 05 Nov 2010 02:35:27 GMT

Content-Type: text/html

Server: Microsoft-IIS/6.0

Content-Encoding: gzip

Vary: Accept-Encoding

Transfer-Encoding: chunked

 

a

�

[Btuvi]

Or maybe this - the full summary.

 

 

# Result Protocol Host URL Body Caching Content-Type Process Comments Custom

1 200 HTTP www.fiddler2.com /fiddler2/updatecheck.asp?isBeta=False 360 private text/plain fiddler:4020

2 200 HTTP www.pcpitstop.com / 13,906 private text/html iexplore:3636

3 302 HTTP www.googleadservices.com /pagead/conversion/1071831928/?random=1288924539156&cv=6&fst=1288924539156&num=1&fmt=3&value=0&label=BQlNCM30zAEQ-LaL_wM&bg=666666&hl=en&guid=ON&u_h=864&u_w=1152&u_ah=834&u_aw=1152&u_cd=32&u_his=6&u_tz=-300&u_nplug=0&u_nmime=0&ref=http%3A//forums.pcpitstop.com/index.php%3F/topic/191790-overdrive-test/page__st__20&url=http%3A//www.pcpitstop.com/ 42 no-cache, must-revalidate Expires: Fri, 01 Jan 1990 00:00:00 GMT image/gif iexplore:3636

4 200 HTTP techtalk.pcpitstop.com /wp-content/plugins/wp-polls/homepagepoll.php 5,048 text/html iexplore:3636

5 200 HTTP www.google-analytics.com /__utm.gif?utmwv=4.8.6&utmn=1026875812&utmhn=www.pcpitstop.com&utmcs=utf-8&utmsr=1152x864&utmsc=32-bit&utmul=en-us&utmje=1&utmfl=10.1%20r85&utmdt=PC%20Pitstop%3A%20Free%20PC%20Scans%20and%20Tune-up%20Utilities&utmhid=1712943040&utmr=http%3A%2F%2Fforums.pcpitstop.com%2Findex.php%3F%2Ftopic%2F191790-overdrive-test%2Fpage__st__20&utmp=%2F&utmac=UA-3745845-1&utmcc=__utma%3D203946897.1349918747.1288877601.1288924355.1288924447.16%3B%2B__utmz%3D203946897.1288924447.16.18.utmcsr%3Dgoogle%7Cutmccn%3D(organic)%7Cutmcmd%3Dorganic%7Cutmctr%3Dpcpitstop%3B&utmu=HB 35 private, no-cache, no-cache=Set-Cookie, proxy-revalidate Expires: Wed, 19 Apr 2000 11:43:00 GMT image/gif iexplore:3636

6 200 HTTP googleads.g.doubleclick.net /pagead/viewthroughconversion/1071831928/?random=1288924539156&cv=6&fst=1288924539156&num=1&fmt=3&value=0&label=BQlNCM30zAEQ-LaL_wM&bg=666666&hl=en&guid=ON&u_h=864&u_w=1152&u_ah=834&u_aw=1152&u_cd=32&u_his=6&u_tz=-300&u_nplug=0&u_nmime=0&ref=http%3A//forums.pcpitstop.com/index.php%3F/topic/191790-overdrive-test/page__st__20&url=http%3A//www.pcpitstop.com/&ctc_id=CAIVAgAAAB0CAAAA&ct_cookie_present=false 42 no-cache, must-revalidate Expires: Fri, 01 Jan 1990 00:00:00 GMT image/gif iexplore:3636

7 304 HTTP techtalk.pcpitstop.com /wp-content/plugins/wp-polls/images/loading.gif 0 iexplore:3636

8 302 HTTP www.pcpitstop.com /betapit/ 131 private text/html iexplore:3636

9 200 HTTP www.pcpitstop.com /betapit/browse.asp 5,915 private Expires: Fri, 05 Nov 2010 02:34:33 GMT text/html iexplore:3636

10 304 HTTP www.pcpitstop.com /betapit/inc/skinnytip.js 0 iexplore:3636

11 304 HTTP www.pcpitstop.com /inc/csshorizontalmenu.css 0 iexplore:3636

12 304 HTTP www.pcpitstop.com /pcpitstop.css 0 iexplore:3636

13 304 HTTP www.pcpitstop.com /pcpitstop.css 0 iexplore:3636

14 304 HTTP www.pcpitstop.com /inc/csshorizontalmenu.css 0 iexplore:3636

15 304 HTTP www.pcpitstop.com /images/betapit/topheader.jpg 0 iexplore:3636

16 304 HTTP www.pcpitstop.com /images/betapit/overdrivelogo.gif 0 iexplore:3636

17 304 HTTP www.pcpitstop.com /images/adv/pcmatic_728x90why_scan.gif 0 iexplore:3636

18 304 HTTP www.pcpitstop.com /inc/csshorizontalmenu.js 0 iexplore:3636

19 304 HTTP www.pcpitstop.com /images/betapit/headerbgred.gif 0 iexplore:3636

20 304 HTTP www.pcpitstop.com /images/adv/shopbysystem_120x600v2.png 0 iexplore:3636

21 304 HTTP www.pcpitstop.com /images/adv/da_125x125.JPG 0 iexplore:3636

22 200 HTTP pagead2.googlesyndication.com /pagead/ads?client=ca-pub-1580614035946778&format=120x600_as&output=html&h=600&w=120&lmt=1288924543&alternate_ad_url=http%3A%2F%2Fpcpitstop.com%2Fadgg.htm%3F120%2C600&color_bg=FFFFFF&color_border=FFFFFF&color_link=0000FF&color_text=000000&color_url=008000&flash=10.1.85.3&url=http%3A%2F%2Fwww.pcpitstop.com%2Fbetapit%2Fbrowse.asp&dt=1288924543031&shv=r20101027&jsv=r20101102&correlator=1288924543046&dblk=1&frm=0&adk=2347508752&ga_vid=1349918747.1288877601&ga_sid=1288924447&ga_hid=1720714386&ga_fc=1&u_tz=-300&u_his=7&u_java=1&u_h=864&u_w=1152&u_ah=834&u_aw=1152&u_cd=32&u_nplug=0&u_nmime=0&biw=1135&bih=667&ref=http%3A%2F%2Fwww.pcpitstop.com%2F&fu=0&ifi=1&dtd=62&xpc=BGwTO3mMdU&p=http%3A//www.pcpitstop.com 1,647 private, x-gzip-ok="" text/html; charset=UTF-8 iexplore:3636

23 304 HTTP www.pcpitstop.com /images/betapit/overdrivenav.jpg 0 iexplore:3636

24 304 HTTP www.pcpitstop.com /images/boxes/pcmatic100x100.gif 0 iexplore:3636

25 304 HTTP www.pcpitstop.com /images/betapit/scansystemnow.gif 0 iexplore:3636

26 304 HTTP www.pcpitstop.com /images/betapit/windows.gif 0 iexplore:3636

27 304 HTTP www.pcpitstop.com /images/store/windows7compatible.png 0 iexplore:3636

28 304 HTTP www.pcpitstop.com /images/da/desktop.gif 0 iexplore:3636

29 304 HTTP www.pcpitstop.com /images/da/dell.gif 0 iexplore:3636

30 304 HTTP www.pcpitstop.com /images/da/unknown.gif 0 iexplore:3636

31 304 HTTP www.pcpitstop.com /images/da/user.gif 0 iexplore:3636

32 304 HTTP www.pcpitstop.com /images/betapit/headerbg4.gif 0 iexplore:3636

33 200 HTTP www.pcpitstop.com /images/adv/300x250_recommended.gif 7,526 image/gif iexplore:3636

34 200 HTTP www.pcpitstop.com /betapit/inc/rss.asp 556 private text/html iexplore:3636

35 304 HTTP www.pcpitstop.com /images/betapit/footer.jpg 0 iexplore:3636

36 200 HTTP www.google-analytics.com /__utm.gif?utmwv=4.8.6&utmn=263843533&utmhn=www.pcpitstop.com&utmcs=utf-8&utmsr=1152x864&utmsc=32-bit&utmul=en-us&utmje=1&utmfl=10.1%20r85&utmdt=PC%20Pitstop%20OverDrive~%20Browse%20Your%20PC&utmhid=1720714386&utmr=0&utmp=%2Fbetapit%2Fbrowse.asp&utmac=UA-3745845-1&utmcc=__utma%3D203946897.1349918747.1288877601.1288924355.1288924447.16%3B%2B__utmz%3D203946897.1288924447.16.18.utmcsr%3Dgoogle%7Cutmccn%3D(organic)%7Cutmcmd%3Dorganic%7Cutmctr%3Dpcpitstop%3B&utmu=HB 35 private, no-cache, no-cache=Set-Cookie, proxy-revalidate Expires: Wed, 19 Apr 2000 11:43:00 GMT image/gif iexplore:3636

37 304 HTTP www.pcpitstop.com /images/da/notebook.gif 0 iexplore:3636

38 304 HTTP www.pcpitstop.com /images/betapit/techtalknews.jpg 0 iexplore:3636

39 200 HTTP app.feeddigest.com /digest3/WYA8YA7XUX.js 1,163 application/x-javascript; charset=utf-8 iexplore:3636

40 200 HTTP app.feed.informer.com /digest3/I4HHXECGIW.js 1,217 application/x-javascript; charset=utf-8 iexplore:3636

41 200 HTTP app.feed.informer.com /digest3/KMWBGYKSKF.js 1,280 application/x-javascript; charset=utf-8 iexplore:3636

42 200 HTTP hits.informer.com /log.php?id=44&r=61971 43 image/gif iexplore:3636

43 200 HTTP 208.88.226.83 /log_e.php?id=WYA8YA7XUX&r=0.567409863711685 31 text/plain iexplore:3636

44 304 HTTP www.pcpitstop.com /images/betapit/techbite.jpg 0 iexplore:3636

45 200 HTTP hits.informer.com /log.php?id=44&r=73558 43 image/gif iexplore:3636

46 200 HTTP 208.88.226.83 /log_e.php?id=I4HHXECGIW&r=0.550824195194352 31 text/plain iexplore:3636

47 304 HTTP www.pcpitstop.com /images/betapit/technolo.jpg 0 iexplore:3636

48 200 HTTP hits.informer.com /log.php?id=44&r=30862 43 image/gif iexplore:3636

49 200 HTTP 208.88.226.83 /log_e.php?id=KMWBGYKSKF&r=0.522373763934361 31 text/plain iexplore:3636

50 200 HTTP www.pcpitstop.com /betapit/pitstop.asp 4,973 private Expires: Fri, 05 Nov 2010 02:34:37 GMT text/html iexplore:3636

51 304 HTTP www.pcpitstop.com /images/betapit/solution.gif 0 iexplore:3636

52 200 HTTP www.google-analytics.com /__utm.gif?utmwv=4.8.6&utmn=1411331212&utmhn=www.pcpitstop.com&utmcs=utf-8&utmsr=1152x864&utmsc=32-bit&utmul=en-us&utmje=1&utmfl=10.1%20r85&utmdt=Entering%20the%20Pit&utmhid=1812614510&utmr=0&utmp=%2Fbetapit%2Fpitstop.asp&utmac=UA-3745845-1&utmcc=__utma%3D203946897.1349918747.1288877601.1288924355.1288924447.16%3B%2B__utmz%3D203946897.1288924447.16.18.utmcsr%3Dgoogle%7Cutmccn%3D(organic)%7Cutmcmd%3Dorganic%7Cutmctr%3Dpcpitstop%3B&utmu=HB 35 private, no-cache, no-cache=Set-Cookie, proxy-revalidate Expires: Wed, 19 Apr 2000 11:43:00 GMT image/gif iexplore:3636

53 304 HTTP www.pcpitstop.com /images/bg-warn.gif 0 iexplore:3636

54 200 HTTP www.pcpitstop.com /betapit/ajaxscan/ 15,341 private Expires: Fri, 05 Nov 2010 02:34:40 GMT text/html; Charset=utf-8 iexplore:3636

55 304 HTTP www.pcpitstop.com /inc/jquery-min.js 0 iexplore:3636

56 304 HTTP www.pcpitstop.com /inc/JSON.js 0 iexplore:3636

57 304 HTTP www.pcpitstop.com /inc/Schema.js 0 iexplore:3636

58 304 HTTP www.pcpitstop.com /betapit/pscanCode.js 0 iexplore:3636

59 304 HTTP www.pcpitstop.com /betapit/pscanData.js 0 iexplore:3636

60 304 HTTP www.pcpitstop.com /speedtest/swfobject.js 0 iexplore:3636

61 304 HTTP www.pcpitstop.com /images/betapit/OverDrivetest.jpg 0 iexplore:3636

62 304 HTTP www.pcpitstop.com /images/betapit/redflags.jpg 0 iexplore:3636

63 304 HTTP www.pcpitstop.com /images/betapit/ajaxloader.gif 0 iexplore:3636

64 304 HTTP www.pcpitstop.com /images/betapit/ajaxloader2.gif 0 iexplore:3636

65 304 HTTP www.pcpitstop.com /images/betapit/flags.gif 0 iexplore:3636

66 200 HTTP www.google.com / 9,117 private, max-age=0 Expires: -1 text/html; charset=UTF-8 iexplore:1744

67 204 HTTP www.google.com /csi?v=3&s=webhp&action=&e=17259,26637,27051,27196,27356,27360,27404,27446&ei=N27TTMyJFqmGywWI7tjuDQ&expi=17259,26637,27051,27196,27356,27360,27404,27446&imc=5&imn=5&imp=1&rt=prt.250,ol.312,iml.265,xjses.500,xjsee.640,xjsls.640,xjs.750 0 private, no-cache Expires: Wed, 17 Sep 1975 21:32:10 GMT text/html iexplore:1744

68 200 HTTP www.google.com /s?hl=en&expIds=17259,26637,27051,27196,27356,27360,27404,27446&sugexp=ldymls&xhr=t&q=p&cp=1&pf=p&sclient=psy&site=&source=hp&aq=&aqi=&aql=&oq=p&gs_rfai=&pbx=1&fp=eeb05746d54f919c&tch=4&ech=1&psi=N27TTMyJFqmGywWI7tjuDQ12889247365151&wrapid=tljp128892473651500 9,334 no-cache, must-revalidate Expires: -1 application/json iexplore:1744

69 200 HTTP clients1.google.com /complete/search?hl=en&client=hp&expIds=17259,26637,27051,27196,27356,27360,27404,27446&sugexp=ldymls&xhr=t&q=p&cp=1&sclient=psy&tch=4&ech=2&psi=N27TTMyJFqmGywWI7tjuDQ12889247365151&wrapid=tljp128892473651501 396 no-cache, must-revalidate Expires: -1 application/json iexplore:1744

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[IntelGuy]

Thanks for the information. I have asked a developer to take a look.

[Btuvi]

Any news from developer? I still can't run Overdrive.