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jml201058

Audio Not Working

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i have dell xps, intel cre2 1860mhz, windows xp

after running the pc matic, my desktop audio have stopped working, no sound

 

i have gone into the control panel, audio/devices and it is not listed there at all

the only thing listed is the headphones that i installed

 

HELP

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:wp:

 

To restore the sound, right-click on the My Computer icon, select properties, then click the 'hardware' tab followed by the 'Device Manager' button. Find the Sound, Video, and Game adapters and expand the selection by clicking on the "+". Then double-click on the device name to open the properties, then click the 'Driver' tab and then the 'Roll back driver' button.

 

If that does not work, go to Start>Programs>Accessories>System Tools>System Restore and restore your computer to the first restore point

before the driver was installed.

 

Let us know if this does not resolve the issue.

 

In order for us to prevent the issue from recurring, can you please open a ticket at our help desk so that we can get some more information.

 

You can open a ticket from here:

 

http://www.pcpitstop.com/store/service.asp

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