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lilliz67

Can't Put Pcmatic On My Other Computers

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I just purchased PCMatic and am trying to install it on my other computers. The problem is that I can't get past the free scan because when I try to sign in I get the error: Error logging in: Invalid login, however, I have had my password sent to me and have put it in VERY SLOWLY and still get the same error. I'm very frustrated already. I am putting everything in correctly. I am using the same lower case lettering that I used when I signed up. I can not understand why this is so difficult to do, when it's advertised as being so simple. Can you help? I'd also like to add that on the laptop where I originally purchased the license, when I go to Technical Support on the tab, it does not work. It also errors out.

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:wp:

 

The problem is that the password has an illegal character. I have sent a resolution by way of a help desk ticket, as well as requested additional information about the technical support error.

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