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Reboot Shuts Computer Down


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Whenever Optimize 3 has made certain changes, it suggests a reboot. However, instead of rebooting and restarting the computer, the computer is completely shut down, and must be manually restarted. This happens on three computers. I suggest that you should not be shutting the computer down. Are you prepared to make a correction to your software?

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There is nothing in Optimize that calls for a shutdown. The call is to restart. I am unable to find any other reports of this issue.


Please open a ticket at our help desk so that we can get some more information.


You can open a ticket from here:




To help us troubleshoot the issue, please create a reboot shortcut on the desktop and check if it reboots or shuts down. The instructions to create a reboot icon can be found here:



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