Roxlife Posted March 10, 2010 Share Posted March 10, 2010 Hi, When I attempt to log into my Pc MAtic dash board, I get an error messages that either my email address or password it too short. I has the password emailed to me to verify that it is correct and I am using the email address used to purchase the license. MORE INFO: I downloaded and ran the PC Matic Trial. From there I registered and purchased the license. On the license receipt page, I clicked the download application link- which replaced the trial copy. When I attempted to insert the activation code, I received another error message stating that the email address had already been used and the account could not be modified. I assumed this was due to an old (years ago?) account which I may have created, so I created another account with a new email address and attempted to apply the license code to it. I can log in with that account and password, however the dashboard states that though I have one registered pc, my user is unlicensed- BUT I can not insert the license code due to an error message that states that the account can not be modified. My next attempt was to attempt to log in with the original email address found on my receipt. I was unable to log in due to an error stating that the password was too short- it is only 5 characters, but it is the password associated with the account according to the retrieve password email sent from Pitstop. Why it would allow me to register with a password which is too short to begin, I don't know. All I know is that I seem to have 2 accounts now- an original one whose password is too short and a new one that is unlicensed and will not accept the activation code from the receipt. as you can imagine, I am really at this point. Help? Link to post Share on other sites
IntelGuy Posted March 10, 2010 Share Posted March 10, 2010 Please open a ticket at our help desk so that we can get some more information. You can open a ticket from here: http://www.pcpitstop.com/store/service.asp Link to post Share on other sites
kathy utz Posted March 19, 2019 Share Posted March 19, 2019 I bought a new HP PAVILION Bought pcmatic bought a download Could NOT DOWNLOAD Went to PC to see if it was the problem and could NOT LOgin I am not tech savey so I am beyond frustrated This is my THIRD site saying PCMATIC HELP then "We will ONLY charge $5.00" HELP Link to post Share on other sites
Tx Redneck Posted March 19, 2019 Share Posted March 19, 2019 Hi kathy utz and Please open a ticket at our help desk so that we can get some more information. You can open a ticket from here: https://www.pcmatic.com/support/ Link to post Share on other sites
shogan191 Posted March 25, 2019 Share Posted March 25, 2019 Hello Kathy. We are responding. it appears our replies are being sent to your spam folder. Please take a look. You were refunded by our Tech Brandon on 3/19 as requested. You were last responded to by our Tech Joe. Please check your spam folder or contact your ISP so our communications are no longer blocked. Thank you. Link to post Share on other sites
Doyce R. Reeves Posted December 11, 2019 Share Posted December 11, 2019 I have an icon on my screen, but when I click on it , nothing. Link to post Share on other sites
Tx Redneck Posted December 11, 2019 Share Posted December 11, 2019 Hola @Doyce R. Reeves and Are you having trouble launching PC Matic or logging into your account? The best bet is to open a ticket at our Help Desk so we can get the right info for you to get this resolved. If you would please, open a ticket at the link below. https://www.pcmatic.com/support/ Tx Link to post Share on other sites
stewieT Posted December 11, 2019 Share Posted December 11, 2019 Hi @Doyce R. Reeves Our support team has replied to your ticket in our help desk. Please check your spam/junk folder if you haven't received it yet. Link to post Share on other sites
Pamela Sallee Posted December 22, 2019 Share Posted December 22, 2019 I'm assuming this was not meant for smart phones?? Link to post Share on other sites
Tx Redneck Posted December 22, 2019 Share Posted December 22, 2019 Hola @Pamela Sallee and We do have a PC Matic for Android devices. If you're having trouble logging in to your account, please open a trouble ticket at our help desk. That can be done at https://www.pcmatic.com/support/ Tx Link to post Share on other sites
norman a. engel Posted January 24, 2020 Share Posted January 24, 2020 can,t seem to log in? Link to post Share on other sites
stewieT Posted January 26, 2020 Share Posted January 26, 2020 @norman a. engel Our support team has reached out to your via email to help you get logged in. If you don't see our message in your inbox, please be sure to check your spam/junk folder. Link to post Share on other sites
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