keith1937 Posted November 21, 2009 I run a PCMATIC test once every week never a problem until today Sat 21st Dec It will not open at all. I get this message "Not all of the activeX controls loaded properly" "Please try again or contact technical service" Help would certainly be appreciated. Keith Share this post Link to post Share on other sites
IntelGuy Posted November 21, 2009 Please run the Active X control removal tool from the link below: http://www.fileden.com/files/2008/3/27/183.../Remove-All.zip If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator". Once the removal tool completes, run PC Matic again and it should download new Active X controls. Let us know if the issue is not resolved. Share this post Link to post Share on other sites
keith1937 Posted November 21, 2009 IntelGuy If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator". I did as you told me but "Run as administrator". did no appear I tried to run PC Matic cogs going very slow also in a stop & go movement I also received a message ActiveX not fully installed. I have looked every where I might not have installed the Correct ActiveX Another problem I dont know if it is related I cannot do a MS update. I am running MS XP Home Keith Share this post Link to post Share on other sites
IntelGuy Posted November 21, 2009 Thank you for the additional information. The fact that MS updates are not working either indicates that something is interferrring with the Active X on the computer. What security software is installed? Anything new or updated recently? What is the result of our Active X test?: http://www.pcpitstop.com/testax.asp Share this post Link to post Share on other sites
ChePat Posted November 21, 2009 Please run the Active X control removal tool from the link below: http://www.fileden.com/files/2008/3/27/183.../Remove-All.zip If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator". Once the removal tool completes, run PC Matic again and it should download new Active X controls. Let us know if the issue is not resolved. Share this post Link to post Share on other sites
IntelGuy Posted November 22, 2009 ChePat I'm not sure what you are trying to tell us. It may be better to click on "New Topic" in the upper right, or open a ticket at our help desk: http://www.pcpitstop.com/store/service.asp Share this post Link to post Share on other sites
keith1937 Posted November 22, 2009 IntelGuy Sorry to say it is still not working. I tried as an experiment to see if I could run a free full test but that will not work either. Would it help if I completely un installed it then reinstall it again. If so I will require the links please. Keith Share this post Link to post Share on other sites
IntelGuy Posted November 22, 2009 What is the result of our Active X test?: http://www.pcpitstop.com/testax.asp Share this post Link to post Share on other sites
keith1937 Posted November 22, 2009 IntelGuy ActiveX is not supported If, instead of the time, you see a box with a small x in it,: Plus I get the full page of instructions which I have tried but still no go Keith Share this post Link to post Share on other sites
IntelGuy Posted November 22, 2009 OK, the indication is that the problem is not with PC Matic, but with the Active X settings on the computer. Are you able to run an OverDrive scan? If not, open Internet Explorer and go to Tools>Internet Options>Security> and move the slider to "Medium" or click the button to reset to defaults. Share this post Link to post Share on other sites
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