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Please try running Exterminate in Safe Mode with Networking. The reason for running in Safe Mode is that the items Exterminate wants to remove will not be active and able to resist removal.


To access Safe Mode with Networking in Windows XP or Vista, repeatedly tap the F5 or F8 key while the computer is booting up. Once the menu opens, select Safe Mode with Networking, and later when prompted, administrator. The screen will look different because the video driver is not loaded. That will return to normal after a reboot. To run Exterminate, you may need to go to Start>Programs>PC Pitstop>Exterminate if the desktop icons are not present.

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