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I cannot connect to internet - pls help!

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Hi - I hope you can help as my ISP cannot.


I'm not very pc literate so pls bear with me.


My laptop - Acer 1640mz had to have windows xp re-installed.


Since then I have been unable to connect to internet,


My ISP is virgin. I have cable broadband- permanently on.

O.s. is windows xp pro

Browser is Mozilla Firefox 3.0.5


I have tried the following -


switching off modem, leaving for 5mins, powering back on and again leaving for 10 mins before trying.

All lights come on as usual.


Pinging ISp provider returns all packets ok. ISP helpline says there is nothing wrong with the connection.

They have confirmed LAN settings are correct.


I have re-installed firefox


Same problem if I use I.E.


Please can you help? - be gentle with me - not good with computers so pls expain in simple language. :pullhair::pullhair:



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Are you getting any error messages?


My first thought would be to check that you are not working offline? (File > work offline) from IE or FFox, there should NOT be a tick against this.


Also it could be your firewall blocking all internet traffic, you need to check your firewall settings.


Also it could be your router, are you able to get to your routers homepage and check your connection setting there?

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