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Larrycleve

can't get license number

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I bought optimize yesterday. After clicking the purchase button the screen showed a firefox error message instead of the license number. The purchase price was deducted from my bank account immediately. I never got an e-mail with the license number. I tried the retrieve license number from customer support and it said my e-mail address was not in the system. It said it takes a day for it to get in the system. I tried today and it still wasn't in the system. I sent a report to customer service about it and got a ticket number but still no response from them. This is frustrating as I wanted to use the product immediately. Any ideas what do do? :(

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:wp:

 

Sorry for the trouble. You should definitely be getting an email with your license key from a customer service rep within the next hour or two.

 

We are sincerely sorry for the delay.

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