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Same problem obtaining license key


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Seems to be a common problem. I bought Optimize and received the "Congratulations" page that says:

 

License Instructions

Copy the License/Renewal Key below.

Go back to the application and paste the key in the space labeled License Key in the application.

Click the Register button in the application to complete the licensing process.

 

But there isn't any License Key on the page "below"... Also tried using the help center, but my email isn't valid for 24 hours. Can someone email me my license key?

 

Thanks.

 

Update: Thanks for the quick email response. Still not sure why it didn't show up on the page though.

Edited by new2thepit2
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My email addy used for registration is not recognized by the PcPitstop database yet. I was hoping to be able to retrieve registration info and not have to wait at least 24 hours.

 

Thanks!

Edited by dcris
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My email addy used for registration is not recognized by the PcPitstop database yet. I was hoping to be able to retrieve registration info and not have to wait at least 24 hours.

 

Thanks!

 

:wp:

 

You have email.

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Seems to be a common problem. I bought Optimize and received the "Congratulations" page that says:

 

License Instructions

Copy the License/Renewal Key below.

Go back to the application and paste the key in the space labeled License Key in the application.

Click the Register button in the application to complete the licensing process.

 

But there isn't any License Key on the page "below"... Also tried using the help center, but my email isn't valid for 24 hours. Can someone email me my license key?

 

Thanks.

 

Update: Thanks for the quick email response. Still not sure why it didn't show up on the page though.

 

I bought this last Thursday, four days ago. On the order page, it says the

key is at the bottom of the page, but it wasn't. The key kept getting

promised. I thought maybe I would get it in your below email, but no, it is

not there. I go to your website to recover a lost key, and your website

informs me my email (this email that you used, [email protected]) is not

in your database.

 

"Unable to find [email protected]

"The email address you entered,

was not found in our

database."

 

I try to post to your forum, and when I enter my email, I am informed my

email is already in use,

 

"The email address is already in use by another member"

 

so I can't even post on the forum, because I don't know what my password is,

because I never registered.

 

(Got around that last problem by reregistering with another email.)

 

Can you please send me my key?

 

Best, Archie

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:wp:

 

You have email.

 

Now, the first link asks me to again login with my username and password. And again, I could not register for this forum with the email I used to order and pay for Optimise ie

but rather with a different email

that I am using now. And again, this means I never activated a password for the

email used to order and pay for Optimise.

 

Nonetheless, I went ahead and tried to retrieve my key after I logged in with this alternate email

. But both my email

that I used to order and pay for Optimise, as well as the emai I used to register in the forum

produce the error message that they are not in the database.

 

The second link does indeed display an error message, that one possibility is that the account has been removed, and that I should contact an administrator.

 

Will you please activate my Optimise?

 

Best, Archie

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I sent your license key directly to your hotmail email address. You do not need to be logged in to the forum to get your key or use Optimize. Check your email for your Optimize license key, then launch the program and add the key at the eighth screen.

 

If you need to download and install Optimize, you can do that from here without being logged in:

 

http://www.pcpitstop.com/store/service.asp

 

The forum issue is completely separate and unrelated to your Optimize purchase. I am looking into it now.

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  • 1 month later...

Obviously the old problem is still there!

I have purchased Optimize 2.0 as an upgrade and was referred to the congratulations page but there was no key shown.

Date: Friday, January 04, 2008 07:47:00 AM

 

Please can you resend me the key? ASAP.

Thanks

:pullhair:

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