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Guest wumpus23

Exterminate Crashes

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Guest wumpus23

Hello, my copy of Exterminate crashes 100% of the time. It worked OK onWin XP, but the new computer is running Vista (sob). a Copy of the error file is attached.

Problem signature:

Problem Event Name: APPCRASH

Application Name: exterminate.exe

Application Version: 1.0.6.4

Application Timestamp: 4677e1fb

Fault Module Name: exterminate.exe

Fault Module Version: 1.0.6.4

Fault Module Timestamp: 4677e1fb

Exception Code: c0000005

Exception Offset: 00010253

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 48bf

Additional Information 2: d6b14318756a6ca7d65583862387b28f

Additional Information 3: ee6b

Additional Information 4: e586f8cbb2a0c644753d0fa42062dd39

 

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Any suggestions (besides restoring WinXP)? :cr@sh:

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I don't find any other issues of Exterminate crashing on Vista, so I don't think the OS is the problem.

 

Make sure that both installation and execution are being done with administrative privelges.

 

Please try this:

 

Go to Start>Programs>PC Pitstop>Exterminate>uninstall PC Pitstop Exterminate and run the uninstaller.

 

Once that completes, go to My Computer>C:\>Program Files>PC Pitstop>Exterminate and delete the entire Exterminate folder.

 

Now do a reinstall with a new copy of the program from here:

http://www.pcpitstop.com/store/service.asp

 

 

If that doesn't help, can you please open a ticket at our help desk?:

http://www.pcpitstop.com/store/service.asp

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