Jump to content
Sign in to follow this  
Condoor

Test Freezes

Recommended Posts

:cold: Clicking on "Start Scanning" works fine until it comes down to "Scanning Registry for invalid CLSIDs" where it freezes. How can this be corrected?

Share this post


Link to post
Share on other sites

:wp:

 

What version of Windows?

 

Paid Optimize or free scan?

 

Did this issue start after Optimize was previously completing the scan or is this the first run?

 

Start with a complete uninstall/reinstall:

 

Go to Start>Programs>PC Pitstop>Optimize>uninstall PC Pitstop Optimize and run the uninstaller. (If the uninstaller is missing or broken, proceed to the next step.)

 

Once that completes, go to My Computer>C:\>Program Files>PC Pitstop>Optimize and delete the entire Optimize folder.

 

Now do a reinstall with a new copy of the program from here:

http://www.pcpitstop.com/store/service.asp

Share this post


Link to post
Share on other sites

:wp:

 

What version of Windows?

 

Paid Optimize or free scan?

 

Did this issue start after Optimize was previously completing the scan or is this the first run?

 

Start with a complete uninstall/reinstall:

 

Go to Start>Programs>PC Pitstop>Optimize>uninstall PC Pitstop Optimize and run the uninstaller. (If the uninstaller is missing or broken, proceed to the next step.)

 

Once that completes, go to My Computer>C:\>Program Files>PC Pitstop>Optimize and delete the entire Optimize folder.

 

Now do a reinstall with a new copy of the program from here:

http://www.pcpitstop.com/store/service.asp

 

OS: Win 2k

 

PAID versionj

 

Program previously worked fine

 

Reinstalled as you suggested but problem is still there!

Share this post


Link to post
Share on other sites

From what I can tell, Optimize may be getting 'stuck in a loop'.

 

Any other event come to mind about the time this started?

 

Have you tried running the Optimize scan in Safe Mode? (Skip the Internet tests).

 

Be sure to make a registry backup before proceeding.

 

http://support.microsoft.com/kb/322755

Share this post


Link to post
Share on other sites

From what I can tell, Optimize may be getting 'stuck in a loop'.

 

Any other event come to mind about the time this started?

 

Have you tried running the Optimize scan in Safe Mode? (Skip the Internet tests).

 

Be sure to make a registry backup before proceeding.

 

http://support.microsoft.com/kb/322755

 

 

No special event comes to mind.

 

Tried Safe Mode................NO LUCK!!!

 

HELP :pullhair:

Share this post


Link to post
Share on other sites

Any other software installed about the time this started? Have you tried doing a Windows System Restore to a date prior to the onset of the issue?

Share this post


Link to post
Share on other sites

Any other software installed about the time this started? Have you tried doing a Windows System Restore to a date prior to the onset of the issue?

 

I don't recall any other software being installed about the time the problem started.

I am unable to do a Windows Restore. Don't have the program.

There must be a simpler way of correcting Optimize?

Share this post


Link to post
Share on other sites

I can find a few other examples of a similar issue, but they were not successfully resolved. However, the difference is that the scan crashed at that point from the first time the program was run. I show that you purchased Optimize over a year ago. Did this start after an update, and if yes, do you recall what version you were previously using?

Share this post


Link to post
Share on other sites

I can find a few other examples of a similar issue, but they were not successfully resolved. However, the difference is that the scan crashed at that point from the first time the program was run. I show that you purchased Optimize over a year ago. Did this start after an update, and if yes, do you recall what version you were previously using?

 

That's a tough question to answer. I usually try to keep all my programs up-to-date! Whatever was the latest version at the time I received Optimize is probably what I used. If there were updates after that (?) I probably downloaded them. I don't recall any changes around the time the problem took over. I simply booted up my computer one morning, clicked on Optimize and got the freeze. Sorry I can't be more exact. Thanks for trying to help!

Share this post


Link to post
Share on other sites

That's a tough question to answer. I usually try to keep all my programs up-to-date! Whatever was the latest version at the time I received Optimize is probably what I used. If there were updates after that (?) I probably downloaded them. I don't recall any changes around the time the problem took over. I simply booted up my computer one morning, clicked on Optimize and got the freeze. Sorry I can't be more exact. Thanks for trying to help!

 

This is getting to be a real pain. I've tried everything I know to get this program to work and it's just not worth the trouble. This is the only program I have that is giving me a hard time. Frankly, I'd like to get rid of it. I have other similar programs that work just fine. It doesn't look like there's any easy fix and I've wasted too much time trying. How about settling this irritating problem the American Way with a refund??

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...