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Guest Guest_Russ_*

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Guest Guest_Russ_*

I've just downloaded Optimizer 1.5. When I click finish to launch prgram, I get a white screeen, "Program not responding".....I have uninstalled and reinstalled 2 times to no avail. What do I need to do to correct this?

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Are you running AOL Safe and Secure? If so, you will need to set it to allow Optimize to run.

 

If not, you may have gotten a corrupted download. To correct that go to Start>Programs>PC Pitstop>Optimize>uninstall PC Pitstop Optimize and run the uninstaller.

 

Once that completes, go to My Computer>C:\>Program Files>PC Pitstop>Optimize and delete the entire Optimize folder.

 

Then go to Start>Run>type "regedit" without the quotes and hit the 'enter'key.

Once the registry editor opens, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PCPitstop\Optimize and delete that folder as well.

 

Now do a reinstall with a new copy of the program from here:

http://www.pcpitstop.com/store/service.asp

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