hellllllllllp helllllllllllllp!

[tommyscouse]

my pc is split into 2 halfs my side and the wifes.

 

well whenever she goes on the pc keeps rebooting itself and getting this message microsoft has recovered from a serious problem but the pc shuts itself down everytime!

 

it did it once on my side but hasnt happened again

 

 

pllllllllllllllllllllllllllease help

 

 

 

ps this is the report

Problem caused by Device Driver

 

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

 

More information

 

 

Problem report summary

Problem type

Windows stop error (a message appears on a blue screen with error code information)

 

Solution available?

No

 

What does this problem mean?

Windows has encountered a problem it cannot recover from and it needs to be restarted

 

Cause

Unknown

 

Computer symptoms

A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)

 

Additional steps for you to take

Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

 

Technical Information

How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)

[Hawk]

http://support.microsoft.com/kb/294728

[tommyscouse]

thanks for that but!!

 

 

can someone guide me through what i need to do in easy to understand format because i havent got a clue

[Hawk]

Did you go into Device Manager & see if there are any RED Xs or EXCLAMATION MARKS ?

[tommyscouse]

Did you go into Device Manager & see if there are any RED Xs or EXCLAMATION MARKS ?

 

 

 

hi i have a red x on 1394 net adaptor!!!! but it as always been like that.

 

 

what does this do/should do?

[Jacee]

There is a patch from MS, but you've got to get rid of the Trojan hack first:

 

http://vic.zonelabs.com/tmpl/body/CA/virus...ls.jsp?VId=9739

[tommyscouse]

There is a patch from MS, but you've got to get rid of the Trojan hack first:

 

http://vic.zonelabs.com/tmpl/body/CA/virus...ls.jsp?VId=9739

 

 

 

zonelabs says do this

 

To remove files installed by BackGate kit, search and remove the following registry keys:

 

HKLM\System\CurrentControlSet\Services\MMtask

HKLM\System\CurrentControlSet\Services\OS2srv

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GinaDLL

 

 

done this and none of these files exist( mmtask,os2srv,ginadll)

[tommyscouse]

as soon as i log into my partners half the pc shuts down and then reboots with the same error message!

 

my pc is split daniel then other half sarah

 

 

when i start in safe mode how come my choices are daniel and admin ?

[RAH]

The files are hidden. Did you enable show hidden file, and show operating system files?

[tommyscouse]

The files are hidden. Did you enable show hidden file, and show operating system files?

 

 

 

 

no how do i do this?

[pacman123]

To enable the viewing of Hidden files follow these steps:

• Close all programs so that you are at your desktop.
• Double-click on the My Computer icon (or click Start, then select My Computer)
• Select the Tools menu and click Folder Options.
• After the new window appears select the View tab.
• Put a checkmark in the checkbox labeled Display the contents of system folders.
• Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
• Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
• Remove the checkmark from the checkbox labeled Hide protected operating system files.
• Press the Apply button and then the OK button and shutdown My Computer.

  Now your computer is configured to show all hidden files.

Don't forget to Re-hide when you have finished........

 

1. Double-click My Computer.

2. Click the Tools menu, and then click Folder Options.

3. Click the View tab.

4. Put a check by "Hide file extensions for known file types."

5. Under the "Hidden files" folder, select "Show hidden files and folders."

6. Check "Hide protected operating system files."

7. Click Apply, and then click OK.

 

 

Regards pacman123

[tommyscouse]

did this and still these files do not exist!!!!!

 

 

still cant use other half of pc