tommyscouse Posted February 4, 2007 Share Posted February 4, 2007 my pc is split into 2 halfs my side and the wifes. well whenever she goes on the pc keeps rebooting itself and getting this message microsoft has recovered from a serious problem but the pc shuts itself down everytime! it did it once on my side but hasnt happened again pllllllllllllllllllllllllllease help ps this is the report Problem caused by Device Driver You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. More information Problem report summary Problem type Windows stop error (a message appears on a blue screen with error code information) Solution available? No What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted Cause Unknown Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible Technical Information How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205) Link to post Share on other sites
Hawk Posted February 4, 2007 Share Posted February 4, 2007 http://support.microsoft.com/kb/294728 Link to post Share on other sites
tommyscouse Posted February 5, 2007 Author Share Posted February 5, 2007 thanks for that but!! can someone guide me through what i need to do in easy to understand format because i havent got a clue Link to post Share on other sites
Hawk Posted February 5, 2007 Share Posted February 5, 2007 Did you go into Device Manager & see if there are any RED Xs or EXCLAMATION MARKS ? Link to post Share on other sites
tommyscouse Posted February 5, 2007 Author Share Posted February 5, 2007 Did you go into Device Manager & see if there are any RED Xs or EXCLAMATION MARKS ? hi i have a red x on 1394 net adaptor!!!! but it as always been like that. what does this do/should do? Link to post Share on other sites
Jacee Posted February 5, 2007 Share Posted February 5, 2007 There is a patch from MS, but you've got to get rid of the Trojan hack first: http://vic.zonelabs.com/tmpl/body/CA/virus...ls.jsp?VId=9739 Link to post Share on other sites
tommyscouse Posted February 5, 2007 Author Share Posted February 5, 2007 There is a patch from MS, but you've got to get rid of the Trojan hack first: http://vic.zonelabs.com/tmpl/body/CA/virus...ls.jsp?VId=9739 zonelabs says do this To remove files installed by BackGate kit, search and remove the following registry keys: HKLM\System\CurrentControlSet\Services\MMtask HKLM\System\CurrentControlSet\Services\OS2srv HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GinaDLL done this and none of these files exist( mmtask,os2srv,ginadll) Link to post Share on other sites
tommyscouse Posted February 5, 2007 Author Share Posted February 5, 2007 as soon as i log into my partners half the pc shuts down and then reboots with the same error message! my pc is split daniel then other half sarah when i start in safe mode how come my choices are daniel and admin ? Link to post Share on other sites
RAH Posted February 6, 2007 Share Posted February 6, 2007 The files are hidden. Did you enable show hidden file, and show operating system files? Link to post Share on other sites
tommyscouse Posted February 6, 2007 Author Share Posted February 6, 2007 The files are hidden. Did you enable show hidden file, and show operating system files? no how do i do this? Link to post Share on other sites
pacman123 Posted February 6, 2007 Share Posted February 6, 2007 To enable the viewing of Hidden files follow these steps: Close all programs so that you are at your desktop. Double-click on the My Computer icon (or click Start, then select My Computer) Select the Tools menu and click Folder Options. After the new window appears select the View tab. Put a checkmark in the checkbox labeled Display the contents of system folders. Under the Hidden files and folders section select the radio button labeled Show hidden files and folders. Remove the checkmark from the checkbox labeled Hide file extensions for known file types. Remove the checkmark from the checkbox labeled Hide protected operating system files. Press the Apply button and then the OK button and shutdown My Computer. Now your computer is configured to show all hidden files. Don't forget to Re-hide when you have finished........ 1. Double-click My Computer. 2. Click the Tools menu, and then click Folder Options. 3. Click the View tab. 4. Put a check by "Hide file extensions for known file types." 5. Under the "Hidden files" folder, select "Show hidden files and folders." 6. Check "Hide protected operating system files." 7. Click Apply, and then click OK. Regards pacman123 Link to post Share on other sites
tommyscouse Posted February 6, 2007 Author Share Posted February 6, 2007 did this and still these files do not exist!!!!! still cant use other half of pc Link to post Share on other sites
.png.9d4b89b15b2cd5e65edd93a0e6823dce.png)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now