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Suddenly about 2 months ago, when I click "Check for Latest Version" on my Optimize, I started getting the message, "Cannot connect to server, please try later." No matter the time or day, that's all I get. Everything else on my compy is working fine, including updates. Please help.

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The only issues we have seen with the "Check for latest version" button have all been on computers with Norton Internet Security installed. The button check is handled differently than the download and ping tests, which work properly on these computers.


Configuration of the Norton product is best done through Symantec support, as there are many different versions and settings to consider:



or: http://www.symantec.com/home_homeoffice/support/index.jsp


However, depending on the NIS version, you can go into options and see if anything is obvious, For NIS 2007 you have to find the Options dialog, then find the firewall, and then select "Ask me what to do" so when an application wants to access the Internet, NIS will prompt for a decision. If the option is set to let NIS decide, chances are it will decide to block the update button.


If your Symantec Firewall includes HTTP port 80 in its filter list, removing HTTP port 80 from the filter list allows Optimize to update. The "Check for latest version" button uses HTTP port 80 to communicate with the PC Pitstop update server.


The work-around is to check for and update from our Customer Service page:


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