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HJT Log - Am I infected?

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I have recently found a folder on my computer called 23c9f62e12e7302281870761 and it contains a logfile called msxml4-kb927978-enu.log I haven't a clue what this is and can't find any information about it, but it looks suspect to me. Is there anything in my log that would indicate problems?


Please note that I use both AOL and Blueyonder (Telewest) to surf the internet and recently installed IE7 as a suggested download from Windows. If you can see any other items I can safely remove also, please let me know as I am aware that I have too many processes running I just don't know which of them I need to keep.


Your help would be appreciated.


Logfile of HijackThis v1.99.1

Scan saved at 10:59:09, on 26/11/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.5730.0011)


Running processes:






C:\Program Files\Windows Defender\MsMpEng.exe


C:\Program Files\Ahead\InCD\InCDsrv.exe


C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\Program Files\Network Associates\Common Framework\FrameworkService.exe

C:\Program Files\Network Associates\VirusScan\Mcshield.exe

C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE


C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe



C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE

C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe


C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe


C:\Program Files\Common Files\AOL\1136737234\ee\AOLSoftware.exe


C:\Program Files\Windows Defender\MSASCui.exe




C:\Program Files\Messenger\msmsgs.exe

c:\program files\common files\aol\1136737234\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe

c:\program files\common files\aol\1136737234\ee\aolsoftware.exe

C:\Program Files\AOL 9.0a\aoltray.exe

C:\Program Files\blueyonder IST\bin\mpbtn.exe

C:\Program Files\Common Files\AOL\1136737234\ee\aolsoftware.exe


C:\Program Files\Internet Explorer\iexplore.exe

C:\Hijack This\HijackThis.exe


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.4\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O4 - HKLM\..\Run: [shStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE

O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"

O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB002" /M "Stylus Photo RX420"

O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1136737234\ee\AOLSoftware.exe

O4 - HKLM\..\Run: [atwtusb] atwtusb.exe beta

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BLUEYO~1\SMARTB~1\blueyonder-istnotifier.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0a\aoltray.exe

O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\blueyonder-istconfig.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O11 - Options group: [iNTERNATIONAL] International*

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab

O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://pcpitstop.com/pestscan/pestscan.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1145734159484

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

O16 - DPF: {B495C654-5860-45D4-8EAA-5663B9393F33} (OVA Class) - http://go.microsoft.com/fwlink/?linkid=49480

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab

O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest.co.uk/motive/files/MotivePreQual.cab

O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe

O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe

O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe

O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

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Welcome to the forum, your log looks to be free of malware, if you want to know how to turn off programs not needed, use this information:



If you wish to know what a file is, use google to find out: http://www.google.com/ That particular file containes a Microsoft Knowledge Base number in it. Here is the google:


Since it appears to be part of a Windows Update, it is probably safe. If you want to check it you can have the file scanned at one of these free online scanners.





Here is some great information from Tony Klein, Texruss, ChrisRLG and Grinler to help you stay clean and safe online:








Trusted HJT Advisor

PCPitStop forum


If you are reading this information...thank a teacher,

If you are reading it in English...thank a soldier.

Edited by pskelley
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Many thanks for the reply pskelley, I don't know what I would do without the knowledgable people on this forum. You have certainly given me plenty of reading to do over Christmas and it is a relief to know that my computer is clean.


I love your siggy - especially the bit about thanking a soldier as my son is one and it's nice to know other people recognise the stirling work they do on our behalf!


Thanks again for your help




PS sorry for the late reply, but I had a few registration problems...that were very speedily resolved by your support team...so thanks to them as well.

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