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can not connect to server


Guest Paul Ness

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Guest Paul Ness

I have optomize 1.5 after I installed it I had it search for the latest version and a window came up saying can not connect to server please try later now I am hoping that mabey there alot of other people trying the same thing and the server just cant handle all of it and later I can do it or mabey it is an issue with the hardware on my end

 

please respond at plness at sbcglobal dot net

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:wp:

 

You have email.

 

The only issues we have seen with the "Check for latest version" button have all been on computers with Norton Internet Security installed. The button check is handled differently than the download and ping tests, which work properly on these computers.

 

Configuration of the Norton product is best done through Symantec support, as there are many different versions and settings to consider:

http://service1.symantec.com/SUPPORT/nip.n...&view=docid

 

or: http://www.symantec.com/home_homeoffice/support/index.jsp

 

However, depending on the NIS version, you can go into options and see if anything is obvious, For NIS 2007 you have to find the Options dialog, then find the firewall, and then select "Ask me what to do" so when an application wants to access the Internet, NIS will prompt for a decision. If the option is set to let NIS decide, chances are it will decide to block the update button.

 

The work-around is to check for and update from our Customer Service page:

http://www.pcpitstop.com/store/service.asp

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