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Guest Guest_Barry_*

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Guest Guest_Barry_*

I upgraded to the latest version of optimize and it locks up every time I try to use it. The older version was working fine. I tried a to go back to an old restore point but it still won't work. I completely uninstalled and reinstalled but still no luck.

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:wp:

 

What you are describing is consistent with a corrupted file or installation.

 

Please try this:

 

Go to Start>Programs>PC Pitstop>Optimize>uninstall PC Pitstop Optimize and run the uninstaller.

 

Once that completes, go to My Computer>C:\>Program Files>PC Pitstop>Optimize and delete the entire Optimize folder.

 

Then go to Start>Run>type "regedit" without the quotes and hit the 'enter'key.

Once the registry editor opens, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PCPitstop\Optimize and delete that folder as well.

 

Now do a reinstall with a new copy of the program from here:

http://www.pcpitstop.com/store/service.asp

 

You will need your license key when you reinstall.

 

Please let me know if this does not help.

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Guest Guest_Barry_*

It still is not working. The program opens it doesn't lock up until I try to run an optimize.

 

 

 

:wp:

 

What you are describing is consistent with a corrupted file or installation.

 

Please try this:

 

Go to Start>Programs>PC Pitstop>Optimize>uninstall PC Pitstop Optimize and run the uninstaller.

 

Once that completes, go to My Computer>C:\>Program Files>PC Pitstop>Optimize and delete the entire Optimize folder.

 

Then go to Start>Run>type "regedit" without the quotes and hit the 'enter'key.

Once the registry editor opens, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PCPitstop\Optimize and delete that folder as well.

 

Now do a reinstall with a new copy of the program from here:

http://www.pcpitstop.com/store/service.asp

 

You will need your license key when you reinstall.

 

Please let me know if this does not help.

 

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Does Optimize complete the scan and then lockup after you click the "Optimize Now" button, or does it lockup when you click to begin the scan?

 

Are you in an administrator account when running the program?

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Guest Guest_Barry_*

It locks up as soon as I hit next on the first screen. I am an on main administrator windows account.

 

 

Does Optimize complete the scan and then lockup after you click the "Optimize Now" button, or does it lockup when you click to begin the scan?

 

Are you in an administrator account when running the program?

 

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I cannot find a similar issue in our database. If you would like to post a Tech Express link I may be able to spot a potential conflict. If you haven't done that before, this may help:

http://forums.pcpitstop.com/html/helpfiles/techexphelp.htm

 

 

If I am unable to resolve this issue, you can download the previous version from here:

http://benderda.freepgs.com/optimize-setup-v14.exe

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