rpsee Posted August 17, 2006 Share Posted August 17, 2006 I'm using Outlook 2003 and Wideopenwest is my cable isp. When I'm anywhere but home I can receive email but can't send. When trying, I get the following message. Task 'pop3.mail.wowway.com-Sending' reported error (0x800CCC78). 'unable to send the message. Please verify the e-mail address in your account properties. The server responded' 550.5.0.0 Access denied' I've tried in multiple locations using both wired and wireless connections. Wideopenwest reps disagree over whether it has anything to do with them. Link to post Share on other sites
karl Posted August 17, 2006 Share Posted August 17, 2006 I'm using Outlook 2003 and Wideopenwest is my cable isp. When I'm anywhere but home I can receive email but can't send. When trying, I get the following message. Task 'pop3.mail.wowway.com-Sending' reported error (0x800CCC78). 'unable to send the message. Please verify the e-mail address in your account properties. The server responded' 550.5.0.0 Access denied' I've tried in multiple locations using both wired and wireless connections. Wideopenwest reps disagree over whether it has anything to do with them. Try setting the settings for smtp to one of these ? smtp .mail .wideopenwest.com smtp.mail.wowway.com Link to post Share on other sites
rpsee Posted August 17, 2006 Author Share Posted August 17, 2006 Try setting the settings for smtp to one of these ? smtp .mail .wideopenwest.com smtp.mail.wowway.com Link to post Share on other sites
rpsee Posted August 17, 2006 Author Share Posted August 17, 2006 Thanks for your response: however, I tried both and neither worked. Link to post Share on other sites
karl Posted August 19, 2006 Share Posted August 19, 2006 I don`t know if your program allows for it, but if you can export accounts, try exporting a working account and adding it to the problematic computer ? Link to post Share on other sites
sambora1984 Posted August 19, 2006 Share Posted August 19, 2006 I would first of all find out from your provider exactly what their settings for pop3 and smtp are. Could it be smtp.wowway.com? Link to post Share on other sites
rpsee Posted August 21, 2006 Author Share Posted August 21, 2006 I don`t know if your program allows for it, but if you can export accounts, try exporting a working account and adding it to the problematic computer ? Link to post Share on other sites
rpsee Posted August 21, 2006 Author Share Posted August 21, 2006 I'm not sure how to export an email account and then add it back to the computer. I was able to send and receive email from remote locations with my current pop3 and smtp settings until recently. Link to post Share on other sites
TimN Posted August 22, 2006 Share Posted August 22, 2006 I've had the same problems before. To receive email you need the pop settings of your email provider which you have and are OK. To send email however you need the smtp settings for the ISP provider you are currently using. So for instance if you try sending email from a friends internet you will need his ISP's smtp settings not yours Link to post Share on other sites
tito Posted August 22, 2006 Share Posted August 22, 2006 I've had the same problems before. To receive email you need the pop settings of your email provider which you have and are OK. To send email however you need the smtp settings for the ISP provider you are currently using. So for instance if you try sending email from a friends internet you will need his ISP's smtp settings not yours No you wouldn't; it has nothing to do with the ISP. Though many people receive mail from their ISP it still doesn't affect it. For example; my mail server can be found at mail.titonia.com My server settings are mail.titonia.com whether I use tiscali, BT, AOL, NTL or whatever. If wideopenwest was my email client, I could use it from AOL or any other ISP; hell I wouldn't even have to know who the ISP I was connecting through is. Now, back on topic of the original question. On a computer you are having issues with; go to tools > accounts Click your mail account, then click the properties button. In the wincdow that appears go to the servers tab, check "my server requires authentication" then click settings next to it and enter your full login name (Either [yourlogin] or [yourlogin]@yourprovider.[com])Obviously replacing anything between [] with whatever applies to you; check with your providers website for the exact login name. Ensure you type your correct password in the box underneath the login. I hope this helps. -Tito. Link to post Share on other sites
rpsee Posted August 22, 2006 Author Share Posted August 22, 2006 No you wouldn't; it has nothing to do with the ISP. Though many people receive mail from their ISP it still doesn't affect it. For example; my mail server can be found at mail.titonia.com My server settings are mail.titonia.com whether I use tiscali, BT, AOL, NTL or whatever. If wideopenwest was my email client, I could use it from AOL or any other ISP; hell I wouldn't even have to know who the ISP I was connecting through is. Now, back on topic of the original question. On a computer you are having issues with; go to tools > accounts Click your mail account, then click the properties button. In the wincdow that appears go to the servers tab, check "my server requires authentication" then click settings next to it and enter your full login name (Either [yourlogin] or [yourlogin]@yourprovider.[com])Obviously replacing anything between [] with whatever applies to you; check with your providers website for the exact login name. Ensure you type your correct password in the box underneath the login. I hope this helps. -Tito. Link to post Share on other sites
rpsee Posted August 22, 2006 Author Share Posted August 22, 2006 Thanks, but that didn't work. However, when I called my isp again to verify sever info the rep suggested adding "auth" after smtp in my outgoing server address. So it would be "smtpauth.mail.wowway.com. It didn't complete but I think now it's because of our company firewall blocking it. I'll try away from the office later and let you know if it solved the problem. By the way he said I would probably have to remove the "auth" when working at home. Link to post Share on other sites
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