Can't send email from anywhere but my home

[rpsee]

I'm using Outlook 2003 and Wideopenwest is my cable isp. When I'm anywhere but home I can receive email but can't send. When trying, I get the following message. Task 'pop3.mail.wowway.com-Sending' reported error (0x800CCC78). 'unable to send the message. Please verify the e-mail address in your account properties. The server responded' 550.5.0.0 Access denied' I've tried in multiple locations using both wired and wireless connections. Wideopenwest reps disagree over whether it has anything to do with them.

[karl]

I'm using Outlook 2003 and Wideopenwest is my cable isp. When I'm anywhere but home I can receive email but can't send. When trying, I get the following message. Task 'pop3.mail.wowway.com-Sending' reported error (0x800CCC78). 'unable to send the message. Please verify the e-mail address in your account properties. The server responded' 550.5.0.0 Access denied' I've tried in multiple locations using both wired and wireless connections. Wideopenwest reps disagree over whether it has anything to do with them.

 

Try setting the settings for smtp to one of these ?

 

smtp .mail .wideopenwest.com

smtp.mail.wowway.com

[rpsee]

Try setting the settings for smtp to one of these ?

 

smtp .mail .wideopenwest.com

smtp.mail.wowway.com

 

[rpsee]

Thanks for your response: however, I tried both and neither worked.

[karl]

I don`t know if your program allows for it, but if you can export accounts, try exporting a working account and adding it to the problematic computer ?

[sambora1984]

I would first of all find out from your provider exactly what their settings for pop3 and smtp are.

 

Could it be smtp.wowway.com?

[rpsee]

I don`t know if your program allows for it, but if you can export accounts, try exporting a working account and adding it to the problematic computer ?

 

[rpsee]

I'm not sure how to export an email account and then add it back to the computer.

I was able to send and receive email from remote locations with my current pop3 and smtp settings until recently.

[TimN]

I've had the same problems before. To receive email you need the pop settings of your email provider which you have and are OK. To send email however you need the smtp settings for the ISP provider you are currently using. So for instance if you try sending email from a friends internet you will need his ISP's smtp settings not yours

[tito]

I've had the same problems before. To receive email you need the pop settings of your email provider which you have and are OK. To send email however you need the smtp settings for the ISP provider you are currently using. So for instance if you try sending email from a friends internet you will need his ISP's smtp settings not yours

 

No you wouldn't; it has nothing to do with the ISP. Though many people receive mail from their ISP it still doesn't affect it.

 

For example; my mail server can be found at mail.titonia.com

 

My server settings are mail.titonia.com whether I use tiscali, BT, AOL, NTL or whatever.

 

If wideopenwest was my email client, I could use it from AOL or any other ISP; hell I wouldn't even have to know who the ISP I was connecting through is.

 

 

Now, back on topic of the original question. On a computer you are having issues with; go to tools > accounts

 

Click your mail account, then click the properties button.

 

In the wincdow that appears go to the servers tab, check "my server requires authentication" then click settings next to it and enter your full login name (Either [yourlogin] or [yourlogin]@yourprovider.[com])Obviously replacing anything between [] with whatever applies to you; check with your providers website for the exact login name.

Ensure you type your correct password in the box underneath the login.

 

I hope this helps.

 

-Tito.

[rpsee]

No you wouldn't; it has nothing to do with the ISP. Though many people receive mail from their ISP it still doesn't affect it.

 

For example; my mail server can be found at mail.titonia.com

 

My server settings are mail.titonia.com whether I use tiscali, BT, AOL, NTL or whatever.

 

If wideopenwest was my email client, I could use it from AOL or any other ISP; hell I wouldn't even have to know who the ISP I was connecting through is.

Now, back on topic of the original question. On a computer you are having issues with; go to tools > accounts

 

Click your mail account, then click the properties button.

 

In the wincdow that appears go to the servers tab, check "my server requires authentication" then click settings next to it and enter your full login name (Either [yourlogin] or [yourlogin]@yourprovider.[com])Obviously replacing anything between [] with whatever applies to you; check with your providers website for the exact login name.

Ensure you type your correct password in the box underneath the login.

 

I hope this helps.

 

-Tito.

 

[rpsee]

Thanks, but that didn't work. However, when I called my isp again to verify sever info the rep suggested adding "auth" after smtp in my outgoing server address. So it would be "smtpauth.mail.wowway.com. It didn't complete but I think now it's because of our company firewall blocking it. I'll try away from the office later and let you know if it solved the problem. By the way he said I would probably have to remove the "auth" when working at home.