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Hi everybody.

 

Just been round to see a friend of my wife's to try and help them with their pc.

 

They are on dial up with Wanadoo. A couple of weeks ago, their internet connection stopped working.

 

The modem dials and appears to connect, but nothing but 'page cannot be displayed' pages. In outlook express also, cannot send and receive mail - get Socket error 10060 messages which I beleive to be time out messages.

 

Tried a Ping or two from command prompt and either got 'Request Timed Out' or 'Host Unreachable'.

 

As far as I can see, their settings are correct.

 

Tried a system restore back to before the problem occurred but no joy.

 

Can't do test as, obviously, can't get online!

 

It's a Compaq XP home machine.

 

Any advice on how to proceed would be greatly appreciaited.

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As an update...

 

Cleared out temp files, cookies etc.

 

Updated and ran Spybot and Adaware.

 

Downloaded and ran Stinger.

 

All clear.

 

System Restore - no effect.

 

Ran sfc /scannow - no problems found.

 

Tried a different modem/phone lead. Aslo installed a different modem. All no good!

 

Duplicated the account settings on a laptop and dialed up and connected fine. So it's not the account or ISP.

 

I'm now at a loss to work out what the problem is.

 

:help:

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As an update...

 

Updated and ran Spybot and Adaware.

 

It's possible using the older versions may have corrupted the Winsock settings.

 

To repair Winsock if you have Windows XP Service Pack 2 (SP2) installed, type netsh winsock reset at the command prompt, and then press ENTER.

 

Note Restart the computer after you run this command. Additionally, for computers that are running Windows XP SP2, there is a new netsh command that can rebuild the Winsock key. For more information, visit the following Web site:

 

http://www.microsoft.com/technet/prodtechn...n/sp2netwk.mspx

 

Warning Programs that access or monitor the Internet such as antivirus, firewall. or proxy clients may be negatively affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality.

 

Note If these steps do not resolve the problem, follow the steps in the next section...

You may find the Winsockfix tool helpful if the netsh command doesn't work.

 

In addition, this site has some helpful info regarding spyware.

 

RayG

 

Warning My suggestions come with no guarantee. Use at your own risk. B)

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It's possible using the older versions may have corrupted the Winsock settings.

You may find the Winsockfix tool helpful if the netsh command doesn't work.

 

In addition, this site has some helpful info regarding spyware.

 

RayG

 

Warning My suggestions come with no guarantee. Use at your own risk. B)

 

 

Tried the Winsock fix - again, no effect I'm sorry to say!

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Did the laptop and desktop both use the same access number?

 

Can you hear the 'handshake' and does it sound like ones you've heard before?

 

Have you tried connecting with hyper terminal to see if you can get a specific error message?

 

At this point I would be tempted to uninstall anyting related in Add/Remove, uninstall in device manager, both the driver and the hardware, power down and uninstall the modem. Reboot, run some file and registry cleaners and a defrag or two, then shutdown, reinstall the modem, and start from square one.

 

http://www.modemsite.com/56k/tshoot.asp

 

http://support.microsoft.com/?kbid=308022

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Did the laptop and desktop both use the same access number?

 

Can you hear the 'handshake' and does it sound like ones you've heard before?

 

Have you tried connecting with hyper terminal to see if you can get a specific error message?

 

At this point I would be tempted to uninstall anyting related in Add/Remove, uninstall in device manager, both the driver and the hardware, power down and uninstall the modem. Reboot, run some file and registry cleaners and a defrag or two, then shutdown, reinstall the modem, and start from square one.

 

http://www.modemsite.com/56k/tshoot.asp

 

http://support.microsoft.com/?kbid=308022

 

Modem handshakes just like normal. To connect the laptop I simply copied the dial up settings that are on the PC - phone number, user id, other settings all the same.

 

Not tried Hyper Terminal, don't know much about it to be honest, but I used Ping and just kept getting Response Timed Out (tried to ping a number of websites)

 

I've uninstalled and reinstalled and even replaced the modem with one that I know works but with the same result. Haven't tried a registry cleaner so I'll look at that - any recommedations?

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Tried a different modem/phone lead. Aslo installed a different modem. All no good!

 

Duplicated the account settings on a laptop and dialed up and connected fine. So it's not the account or ISP.

 

 

When you connected using the laptop were you using the same phone line/outlet as the computer that's NOT working?

 

RayG

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...I used Ping and just kept getting Response Timed Out (tried to ping a number of websites)

 

 

Have you tried pinging 127.0.0.1 ?

 

What are the results when you try to ping 216.239.39.99 ? (Google)

 

RayG

Edited by RayG
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When you connected using the laptop were you using the same phone line/outlet as the computer that's NOT working?

 

RayG

 

Yes, used the same lead and phone line.

 

Tried to ping Google - response timed out. Can't remember if I ping'd 127.0.0.1

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Yes, used the same lead and phone line.

Well that eliminates that part of the equation. :crash:

 

Tried to ping Google - response timed out.

Did you ping both www.google.com and 216.239.39.99?

 

RayG

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Well that eliminates that part of the equation. :crash:

Did you ping both www.google.com and 216.239.39.99?

 

RayG

 

 

I did use the name and the IP number. Same response.

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