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HP Officejet g85 Prob on WinXP


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I am trying to help a friend who upgraded from Win2000 to XP Pro. After the upgrade the computer won't talk to the HP G85 DeskJet All-in-one printer. He has downloaded the latest drive but still does not work. HP will not help because the printer is discontinued. It is likely the best route is to trash the printer and get a new one, but I though maybe someone has an easy fix for this problem.

:help:

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1st, are there any errors in Device Manager?

 

it looks like it should work with XP,

I'd uninstall the HP software,

unplug the usb cable,

reboot,

and just make sure the installation steps are followed

 

Installation Instructions

 

1. Download the web package driver file.

2. Turn off the HP OfficeJet G Series device and disconnect either the USB cable or Parallel port cable.

3. Temporarily disable antivirus software.

4. Exit any running applications, games, utilities, and multimedia applications.

5. Uninstall the previous version of the HP driver software if any is installed. The Windows XP mini-drivers do not need to be removed.

6. Run the downloaded .exe file. Follow the screen directions presented during the software installation.

7. When the software portion of the installation is complete, you will see a "Software Copied Successfully" dialog box with a prompt to "follow the instructions on your setup poster to set up your HP OfficeJet G Series hardware". The instructions below are contained in your setup poster.

8. Select [Finish] on the "Software Copied Successfully" dialog.

9. If a request to restart your computer dialog appears, select [yes] to reboot the computer.

10. Turn on your HP OfficeJet G Series device, and if using USB then reconnect the USB cable between it and the computer, or if using the parallel port then reconnect the parallel port cable between it and the computer.

11. During the Plug & Play phase, a "Found New Hardware Wizard" dialog will appear.

12. Select [Next], then [Next], then [Finish] buttons to continue. On some computer it may take a few minutes to install the software.

13. The desktop icon will be created, and the HP system tray icon will appear in the lower-right corner of the taskbar. The HP Fax Setup Wizard or Electronic Registration will appear depending the features of your HP OfficeJet G Series device.

14. Complete the HP Fax Setup Wizard, if it appears.

15. Complete the Electronic Registration, if you have not already done it once.

16. When the "Congratulations!" dialog appears, select [skip Tour], since it is not included in the web driver package.

17. Upon completing the software installation, enable your antivirus software.

18. View the Readme file or the Onscreen User Guide for further information related to the operation of this driver software. If you chose the default installation location then the Readme.html file will be located in the path:

C:\Program Files\Hewlett-Packard\AiO\hp officejet G series\Help

http://h10025.www1.hp.com/ewfrf/wc/softwar...eitem=oj-6106-3
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I am trying to help a friend who upgraded from Win2000 to XP Pro. After the upgrade the computer won't talk to the HP G85 DeskJet All-in-one printer. He has downloaded the latest drive but still does not work. HP will not help because the printer is discontinued. It is likely the best route is to trash the printer and get a new one, but I though maybe someone has an easy fix for this problem.

:help:

 

Thank you for the quick response. The Device Manager did not have an errors so my friend proceeded to go thru your outlined procedure but still had problems which I will paste from my friends email:

----

The pcpitstop info sounds very straight forward. It describes EXACTLY what

I have done about 15 times, but it did not work.

 

I uninstall hp software

turn off computer

disconnect printer power and USB cable

restart computer

install hp software almost all the way through get a message "unable to start the

application - The Java Virtual Machine Cannot be Loaded - Class not registered"

click OK

software installation seems to continue, and indicates need to restart

computer, which I do

once computer restarted, it recognized new hardware: g85 printer, g85 scanner

then message "Severe Error - Commit Failed - hResult+80004005

click OK - (What else can one do at that point!)

Startup continues

hp director icon appears on desktop

 

I can print

The fax works

I can scan into word (using word)

 

But all the "Director" functions do not work (the Director is the main

software that allow the computer to make the g85 do special stuff, like

define a group, so you can fax to all of them at once, scan a photo into hp

photo edit program, etc.)

 

I believe the problem is this:

Microsoft used to distribute Microsoft Java Virtual Machine (MJVM) with

Windows. Sun Microsystems sued and won. Microsoft deleted Virtual Machine

from Windows starting with XP-SP1. You can download a similar Java program

from Sun, which I have done. However, some program require features that

were in MJVM - BUT ARE NOT IN SUN'S Virtual Machine - and I think HP's

software for the G85 is one of those programs that require MJVM. I found a

site that explains what these program look for in MJVM and how to patch Suns

Virtual Machine to work around the issue - but that is TOO MUCH FOR me."

In summay it appears the problem is very complicated with the H-P issue with Sun Micro. If anyone still thinks there is a fix for the problem please let me know otherwise we have no choice but to give up.

 

John

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I have had similar problems usually related to conflicts between HP drivers. It's important to completely remove all old drivers associated with the printer before installing new ones. Here is a website that provides step-by-step procedures for completely removing old printer drivers and software. Follow the procedure then follow Radio's advice for a clean install. Good luck.

 

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

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