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Can someone please tell me why PC Matic isn't catching this? I have gotten it twice on my own laptop and once on another laptop that PC Matic is supposed to be protecting. Also, how to make sure the malware is removed? I'm disappointed that PC Matic isn't protecting our machines from this.
I went to a site from search and clicked on a music file. I saw a small flash at the side of my monitor like a very fast download. Next a voice came through my computer speakers and said that my computer had been compromised. I then found a pop up on my screen instructing me to call microsoft at the number on the screen. I did not touch anything but used the task manager to close the site and pop up. I use pcmatic Evergreen and also keep malwarebytes pro on my computer to run manually. I use windows firewall and supershield. I ran extensive scans but nothing turned up. My concer