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One day, while plugging in the USB cord to the drive it didn't turn on. Upon further examination, I found the plug inside the drive housing was loose. When I disassembled the cover, the plug which connects to a tiny circuit board inside the drive was broken on the left making the enclosure inoperable.I have to say, in looking at how the plug is connected, I'm surprised it even lasted this long with that little bit of metal keeping the plug to the circuit board. I tried connecting it to external SATA cables but the drive won't work unless it's connected using the original USB plug which has the circuit board on it. Otherwise, the computer doesn't recognize it as a drive with data on it and asks me if I want to format it. The circuit board has some Iomega Encryption software, which becomes its' own drive letter, when the disk is plugged in. Without the circuit board of course the encryptiondecryption software doesn't load. I've never turned it on or used it but it seems it is blocking the drive from loading without the circuit board. I have tested both with and without the circuit board attached. I was able to get it to load 1 time by touching the usb plug to the board in a specific manner. I see my data is still on there, but only was able to get it to work this way 1 time. I've also tried finding the software online and download it locally. Iomega support is absolutely 0 help. Their response via [incident: 130703-000978] is the canned, we're sorry but there's nothing we can do, response. Any ideas for how to get my data back?