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Good Day, I have PC Matic running on my Macbook Pro (Catalina, OS 10.15.2). Since installing it, I have had continuous small issues and now some big ones. It is hanging up several of my needed work applications and crashing my laptop. I downloaded the file and tried to open the uninstall document. It failed with the "cannot open" error. I tried right-clicking on it and clicking open that way, it failed with the same message. Please, I need this thing off my computer like now so that I can request a refund. Thank you!
One day, while plugging in the USB cord to the drive it didn't turn on. Upon further examination, I found the plug inside the drive housing was loose. When I disassembled the cover, the plug which connects to a tiny circuit board inside the drive was broken on the left making the enclosure inoperable.I have to say, in looking at how the plug is connected, I'm surprised it even lasted this long with that little bit of metal keeping the plug to the circuit board. I tried connecting it to external SATA cables but the drive won't work unless it's connected using the original USB plug which h