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Greetings, so I bought a game on the STEAM gaming application, and this usually doesn't happen to any other games except for this one. I want to add it to the whitelist, but I do not get a prompt, even when I put it in "Prompt For Override." I've also run a PC Matic scan, but either PC Matic or Supershield is still blocking it. I know that it's them because I paused the fire-wall for 10 minutes and was able to load up the game without problem. Is there not a way you can manually add something to the whitelist? If not, then I would ask if I can get some assistance with this issue.
So I have been hijacked about 3 weeks ago through steam witch was used to take all of my inventory items after that I ran a scan with avg and it found a trojan and a worm I thought that ok thats done them but then I hear form a friend who got hijacked by the same person got re hijacked and said he did scanns with malwarebytes and all the usual anti-virus and malware stuff so I was scared luckily my acount is steam guarded until march the 6th I have downloaded loads of anti virus and malware software and the came up clean then i downloaded avast and it found a win32:malware-gen but that could have just been avast messing up. So then I downloaded kaspersky and it found and deleted a back door and a RAT when ever I restart windows it says in a window with netsupport a the top this file cannot be read (one of the files kaspersky deleted) please check it exists or is valid I look were it is stored and nothing is there what im asking is is my computer safe to re log into steam and email and all that stuff because formatting my hard drive is not an option for me and also if I may have help stopping that anoying pop up when ever I start windows about the start up file not being valid sorry I have not asked this question in the right place or haven't layed it out properly im very new in fact this is my first post here im pretty panicked and paranoid about what will happen