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Found 9 results

  1. So I installed PC Matic, followed all instructions exactly (at least I THINK I did?) ran the scan, went back into the "pitstop" only to see that no test results are found and it appears as if my 2nd computer of 5 is there, but NOT properly added. When I click to see test results, it tells me "cleanup" needs to happen. Apparently cleanup is part of scan? Why can't I get the cleanup to work? How do I know it is successfully installed and running on my 2nd computer?
  2. In my emails detailing the final results of the scan, data fragmentation was always drastically reduced. Recently, data fragmentation (both data and total) remains the same and isn't reduced. Why isn't it reducing it and how can I fix it?
  3. I haven't been able to run a full scan, it always stops at scanning the drivers and throws this notification at me: Ajax error returned: timeout save StabilityTests.asp Not sure what to do, only other thing related to this when Googled is this: Unfortunately, there are no real solutions and the OP did not let us know the solution. Maybe a fresh install would work?
  4. I have tried running a scan several times now, and I keep getting a thing that says I need to "Enable Internet HTTP 1.1 and Enable Internet HTTP 1.1 Proxy" I followed the instructions to do it, but it says that those options are all ready enabled. So I don't know what the problem is. This has happened 5 or 6 times now over the last 2 or 3 days. I don't know if you need it or not, but I am running Windows 10 Insider Preview. OH, and speaking of Windows 10. I tried to do the scan on Microsoft Edge, but it won't show the button to run the scan. So I had to run the scan on IE11 Anyway thanks for the help with this
  5. Hi, I just ran a PC Matic scan and happened to notice that the results that were emailed to me straight afterward were different to the result shown by the program after the scan. Does anyone know if there is a reason for this? Thanks. I have included a paste of the email but I can't seem to include the screen print of the program result (out of interest, can anyone explain to me how I add an attachment?! The copy/paste functions on this message don't work. I can see an option for 'Manage Attachments' under 'Settings' but nothing to show how I actually upload one! Help!!): Congratulations for running PC Matic Your PC Matic Results are below Computer Name: HOME-LAPTOP Model: DIXONSXP F71IX1 Laptop Fix Started: Thu Oct 31 14:14:51 CDT 2013 Fix Ended: Thu Oct 31 14:26:38 CDT 2013 Reboot for all changes to take effect PERFORMANCE 131 MBs of junk in 903 files were removed. Internet settings were up to date. (no action taken) 2 performance tweaks applied. C Drive Total fragmentation on drive C went from 0.56% to 0.37%. Data fragmentation on drive C went from 1.8% to 1.2%. No highly fragmented files found (no action taken) Advanced SystemCare 6 was removed from startup. No unoptimized services identified (no action taken) SECURITY No security threats identified (no action taken) Google Chrome was updated from version 65.143.49221 to 65.143.49253 STABILITY Drivers were up to date (no action taken) 17 registry fixes applied.
  6. I've performed a full scan twice and received the "Congratulations" message both times; however, according to my dashboard results, nothing appears fixed. In fact, after the 2nd scan, my ranking decreased from bottom 35% to 31%. I've downloaded the manual and read that I'm supposed to hit an icon that says "fix all." Here are my questions: Where is the "FIX ALL" icon? From the "Fixes/Adivces" icon on the dashboard, how do I actually perform the recommendations given? Also, according to the manual, the Dashboard Icon Legend can be accessed from the blue question mark icon that appears in the middle of the dashboard. I do not see this icon. Where is this question mark icon? Very frustrated with how user UN-friendly this product is!
  7. Why is it after three scans, my ranking is still in the bottom 30%? Is PC Matic even fixing anything? Shouldn't my PC's ranking go up after three scans?
  8. iamgem The problem I am encountering with PC Matic is the scanning ends with an error reported during the High Level Threat Scan with the message that an error has occurred and PC Matic must close. Up to that point every scan works exactly as it it should (and I suspect that every scan after will do so as well). I have not installed Super Shield because I know that there is a conflict between it and the current antivirus software that I use (Spyware Doctor with Antivirus). I have had no problems over the 2 years that I have been using both programs together (both programs are currently uptodate) until about a month ago. I also use Malwarebytes Anti-Malware, Advanced SystemCare 5 and System Mechanic Pro with never any conflicts among any of them. There were no recent updates to any of them before this problem developed other than the data files which each uses. I have removed or disabled each of these programs (as wll as others) one at a time and tested PC Matic but the problem still occurs -- I have even tried re-installing PC Matic but with no success in fixing the problem. Here is the info from Event Viewer: ---------------------------------------------------------------------------------------------------------------------------------PC Matic Error during High Level Threats: Event Viewer ==================================== Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 10/12/2012 Time: 11:12:27 AM User: N/A (Administrator) Computer: HOME-7B0D9FAD53 Description: Faulting application pcmatic.exe, version, faulting module pcpitstopantivirus2.dll, version, fault address 0x000223c6. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 70 63 6d ure pcm 0018: 61 74 69 63 2e 65 78 65 atic.exe 0020: 20 31 2e 30 2e 30 2e 32 0028: 34 20 69 6e 20 70 63 70 4 in pcp 0030: 69 74 73 74 6f 70 61 6e itstopan 0038: 74 69 76 69 72 75 73 32 tivirus2 0040: 2e 64 6c 6c 20 31 2e 30 .dll 1.0 0048: 2e 30 2e 31 35 20 61 74 .0.15 at 0050: 20 6f 66 66 73 65 74 20 offset 0058: 30 30 30 32 32 33 63 36 000223c6 0060: 0d 0a ---------------------------------------------------------------------------------------------------------------------------------
  9. junk files - fragmentation - craplets - PC nitro - all run fine until it gets 80% through Internet Speed settings check, where it hangs. The only way to get out of this is via Ctrl + Alt Del task manager. I have the paid version which expires in July. I ran it successfully last in July 2011. So, unfortunately I did not get the expected use out of it. I am on a: D-Link Router + DSL modem Windows 7 Home Premium PC Service Pack 1 Intel Core i7 CPU 8 GB RAM 64-bit OS Screenshot image is below... it takes quite a while to load (kb heavy).
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