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Here is the sequence of events. Trialed on computer A without knowing we already had a license. Tried to activate the key by adding license code and correcting the email. The software said that EM already existed. Uninstalled. Reinstalled and re-tried step 2. Uninstalled. Deleted all folders in program files (x86) Reinstalled and re-tried step 2. same result. Tried to delete registry keys. Would not delete.