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Hi, I'm going nuts trying to get Malware off of my computer. I think it's just on Firefox because I'm on Opera and I'm not getting those spam screens. When I discovered the problem, I downloaded Housecall and thought it would take maybe an hour - well, it's six days later and it's currently at 83%. This is not the first Housecall that was downloaded - once, it was at 85% and shut down. It keeps shutting down when in the 80 percentage. I thought perhaps there's too much stuff on my computer so I opened Windows Task Manager to see if there's something that I could delete. I deleted itunes because I wasn't using it. I'm not sure what else to delete, though. Then I went to Performance on Task Manager. The CUP Usage green picture showed 2% Memory showed 1.985GB At the bottom, there were Processes: 111; CPU Usage 6; Physical Memory: 60: Under Physical Memory (MB) it says: Total" 3325 Cached 1854 Free 1 (I've seen this go up to 6) Is this why it's taking so darned long to get the Housecall scan done? (BTW, I went to Housecall and they charge a min of $79 which I just don't have so I'm hoping someone here will be able to help me. And I'm so thankful that I finally remembered this site's name!) Edited to add: Sure enough, while 83% completed with the Housecall scan, my computer rebooted. I am not using anything right now - what's the use? Is there a different product that I can use that might actually finish scanning? Is the Physical Memory Free Category (1) what's making everything so slow? Please - I really need to have my computer for medical reasons. Thank you. Thanks, nadalotta Vista Serv. Pack 2 Dell XPS XPS_420 Mem. 4.00 GB