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About IntelGuy

  • Birthday 09/05/1950

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    By the Beautiful Sea

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  1. I'm guessing you are using higher-end routers. The ones I typically see are supplied by the ISP and try to make things pretty easy for beginners. I suspect that it is actually using the mac address "behind the scenes". The list of connected devices shows the device name, IP address, and the mac address.
  2. From the description it sure sounds like it is the router that is shutting off the connection. One way to check this would be to change the computer's name, as that is often how the router identifies the connected devices. Unplug the Ethernet cable, rename the computer, then reboot and plug the cable back in. The router should now see it as a different computer. Alternately, you could login to the router and see if your computer name has inadvertently been added to the Parental Controls section. If changing the computer name makes no difference, then you can try creating a "test" user account and see if it has the same issue. Login to the test account around 8:00 pm or later and see if it has Internet. If it does, then we need to dig into the Windows settings for your regular account. If the test account does not have Internet after 8:00 pm, then we will need to look at the hardware. We will need to have more details about the computer and what version of Windows is installed (i.e. have you upgraded to the Windows 10 Creator's Edition?). Also, and I probably should have suggested this first, have you already tried doing a Windows System Restore back to a point before the problem began?
  3. That's a lot of info to sort through. Let's try to break this down into smaller pieces: 1) Are there other devices that receive their Internet from the same router that are not being affected? 2) Can you make the Internet shut down on your computer by changing the clock to read 8:00 pm when it is actually earlier? 3) Does unplugging/plugging in the Ethernet cable have any effect after 8:00 pm? Does the LAN light go out after 8?
  4. That's great news. Hang in there CB.
  5. If you have the license key you can download W7 from here: https://www.microsoft.com/en-us/software-download/windows7 If you download it on another Windows 7 computer, you can just right-click on the downloaded ISO file and select "Burn disk image" to make a CD/DVD.
  6. Please open a ticket at our help desk so that we can get some more information about the computer and see what is going on. You can open a ticket from here: PC Matic Help Desk You can show the help desk staff a link to this forum posting by copying and pasting this URL into the ticket: https://forums.pcpitstop.com/index.php?/topic/206513-pc-matic-and-ccleaner-system-restore/&do=findComment&comment=1810937 Thank you
  7. Please navigate to Computer>Local Drive C>Program Files (x86)>PC Pitstop>PC Matic and right-click on Remove-all.cmd and select "Run as administrator". For 32 bit systems the tool will be at Computer>Local Drive C>Program Files>PC Pitstop>PC Matic If the tool runs as intended, PC Matic should attempt to open on the screen and you should see the Active X install request. Please verify for us if you see the request to download the new Active X control or not. If you do not see the request, navigate to Computer>Local Drive C>Windows>Downloaded Program Files and manually delete all of the files that are present in that folder that match the files in the attached image. Once that is completed, open PC Matic and let us know whether or not you see the request to download a new Active X control.
  8. Thank you for the additional information. The problem does not appear to be a systemic bug as I just tested PC Matic on my own Windows 10 installation and it did create a restore point, just as it was supposed to: The Restore point was also detected by CCleaner: At this point the problem appears to be a one-of-a-kind with that computer. Have you tried uninstalling/reinstalling PC Matic yet? Be sure to reinstall as Administrator. If that does not resolve the issue, we can post instructions for updating the Active X control. Let us know how it goes.
  9. Try the uninstall/reinstall procedure referenced in this topic: https://forums.pcpitstop.com/index.php?/topic/206485-definations/&do=findComment&comment=1810795 Let us know if that does not resolve the issue.
  10. Check the reply here: https://forums.pcpitstop.com/index.php?/topic/206440-how-do-i-add-a-program-to-the-whitelist/ Let us know if that does not resolve the issue.
  11. Say goodnight, Jerryfap...
  12. That sounds like an issue we are seeing when the Vulnerable Apps update feature through Super Shield is crashing because the Active X control is outdated. To update the Active X control run the Active X control removal tool from the link below: http://files.pcpitstop.com/support/Remove-All.cmd For all versions of Windows other than Windows XP, first save the file above to your desktop, then right-click on the file and select, "Run as administrator". Once the removal tool completes, run PC Matic again and verify that it downloads a new Active X control. An Active X control install request will look like the image in this link: http://s24.postimg.org/vepw60lmt/active_x.jpg Let us know if the issue is not resolved.
  13. Thanks for the additional information. It looks like a couple of Anti-Exploit .sys files got caught because the digital signature had an issue. Should be fixed now.
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