ckelleher

Okay, thanks for detailed help, I really appreciate your taking the time. I hope the answer can be of use to someone else.

Okay I don't quite know how, but I screwed this up. I started by trying to disable my PCMatic Super Shield. It was missing from the system tray so I found it under programs and clicked on it and nothing came up. So I figured it was disabled and started ESET and went to bed, this morning it had found 18 threats, they were listed but I don't know what they were. ESET gave me the option to save to text file or clipboard. I choose text file and assigned a file name. Then that window locked up. After a couple of minutes it let me close it but I never got the option to FINISH. It did not save the te

Here is the log. And as for my computer, it's pretty much just me, the problems started after I tried to download a driver for an old webcam. ComboFix 14-02-24.02 - Cathy 02/27/2014 15:26:40.1.4 - x64 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3767.1846 [GMT -7:00] Running from: c:\users\Cathy\Desktop\ComboFix.exe SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . c:\users\Cathy\AppData\Roaming\Microsoft\Windows\Rece

I thought I was good to go but then I started getting ads from getsoftfree and http://www.comparetheinsurance.com/cars.html. The Mbam log is below. Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2014.02.27.07 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 11.0.9600.16518 Cathy :: CATHY-PC [administrator] 2/27/2014 11:08:09 AM mbam-log-2014-02-27 (11-08-09).txt Scan type: Full scan (C:\|Q:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 426

Thanks so much! It took most of the morning but I think it got rid of it. Your instructions were stellar. Do you have a favorite website I can make a donation to as a thank you? Logs follow. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.2 (02.20.2014:1) OS: Windows 7 Home Premium x64 Ran by Cathy on Thu 02/27/2014 at 8:06:58.45 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services Successfully stopped: [service] update betterbrowse Successfully deleted: [service] update betterbrowse Successfu

I picked up an infection with the wedownload manager and I cannot get it to uninstall. When I try, I get a message that I do not have sufficient access to uninstall wedownload manager and to contact the system administrator. I also get a message that super shield block the wedownload manager file from running. And suggestions on how to get rid of this annoying program? My operating system is Windows 7. Thanks.

I seem to have been infected with this malware in spite of running pitstop. Now I'm wondering how to remove it? Any suggestions? Thanks.