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ckelleher

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    8
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About ckelleher

  • Rank
    New Member

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  • Gender
    Female
  • Location
    Colorado

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  • System Specifications:
    Acer Aspire Laptop. Intell 13-380M. HD 15.6 HD LED 4GB DDR3 500GB HDD
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  1. Okay, thanks for detailed help, I really appreciate your taking the time. I hope the answer can be of use to someone else.
  2. Okay I don't quite know how, but I screwed this up. I started by trying to disable my PCMatic Super Shield. It was missing from the system tray so I found it under programs and clicked on it and nothing came up. So I figured it was disabled and started ESET and went to bed, this morning it had found 18 threats, they were listed but I don't know what they were. ESET gave me the option to save to text file or clipboard. I choose text file and assigned a file name. Then that window locked up. After a couple of minutes it let me close it but I never got the option to FINISH. It did not save the te
  3. Here is the log. And as for my computer, it's pretty much just me, the problems started after I tried to download a driver for an old webcam. ComboFix 14-02-24.02 - Cathy 02/27/2014 15:26:40.1.4 - x64 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3767.1846 [GMT -7:00] Running from: c:\users\Cathy\Desktop\ComboFix.exe SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . . c:\users\Cathy\AppData\Roaming\Microsoft\Windows\Rece
  4. I thought I was good to go but then I started getting ads from getsoftfree and http://www.comparetheinsurance.com/cars.html. The Mbam log is below. Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2014.02.27.07 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 11.0.9600.16518 Cathy :: CATHY-PC [administrator] 2/27/2014 11:08:09 AM mbam-log-2014-02-27 (11-08-09).txt Scan type: Full scan (C:\|Q:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 426
  5. Thanks so much! It took most of the morning but I think it got rid of it. Your instructions were stellar. Do you have a favorite website I can make a donation to as a thank you? Logs follow. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.2 (02.20.2014:1) OS: Windows 7 Home Premium x64 Ran by Cathy on Thu 02/27/2014 at 8:06:58.45 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services Successfully stopped: [service] update betterbrowse Successfully deleted: [service] update betterbrowse Successfu
  6. I picked up an infection with the wedownload manager and I cannot get it to uninstall. When I try, I get a message that I do not have sufficient access to uninstall wedownload manager and to contact the system administrator. I also get a message that super shield block the wedownload manager file from running. And suggestions on how to get rid of this annoying program? My operating system is Windows 7. Thanks.
  7. I seem to have been infected with this malware in spite of running pitstop. Now I'm wondering how to remove it? Any suggestions? Thanks.
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