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jeffce

Trusted Malware Techs
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Everything posted by jeffce

  1. Hi, It sounds as if there might be a problem with Adobe Reader. Lets uninstall and put a clean copy on and see how that goes. Go to Start > Control Panel > Add/Remove Programs > Adobe Reader <------ uninstall this. You can download the current version HERE Once you get that downloaded and installed see if you are still having the same problems and let me know the results.
  2. Hi, Apologies for the delayed response. ---------- ---------- I think that these are hardware and software issues. ---------- What part of Adobe is crashing? Is it Reader, Flash....
  3. Hi, I have been looking over the logs that you have been providing and there is nothing that is jumping out at me that is malware related. I have read on the Palm desktop and have found several places where it has been freezing computer systems, but I haven't been able to find a definitive workaround for it unfortunately. I will keep looking and get back as quickly as I can.
  4. Hi Joe, Please go ahead and run a full system scan of your computer with Microsoft Security Essentials. Let me know if there is anything found. -------------- Open an elevated command prompt > Click Start and type cmd in Start Search. When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt. Copy/Paste the following text in the code box below into the command prompt window and press Enter. sfc /scannow If there are problems there will be a log created that I will need in your next reply.
  5. Hi, Go ahead and run sfc /scannow as posted above. When complete lets remove all of java by going to your Control Panel and uninstalling everything with Java in it. Once that is complete lets reinstall Java from here. Choose Windows x86 Offline as the version to download and install.
  6. Hi #FNK-346811, Lets run sfc /scannow Go to Start > Run > type CMD and this will open the command prompt window. Copy/paste the following text in the code box into the command prompt window and then press Enter. There will be instructions in the command prompt window when complete of the location to the log that is created. Please post the log into your next reply if one is created. sfc /scannow
  7. Hi, It looks like the end of the OTL scan you ran after the fix has been cut off. Could you re-post that please. From what I see of it so far though it looks pretty good. Did that help improve your system?
  8. Hi, Let's try this. Silverlight may be corrupted. Please do the following: Hold down the Windows key and press R to open a run box type the following text into the run box appwiz.cpl This will open your Programs And Features. A list of installed programs will populate Remove the following programs: Microsoft Silverlight Reboot your system. ---------- Once you get that uninstalled try to run a scan with ESET again. Be sure to turn your security programs off while ESET is running.
  9. Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :Services :OTL IE - HKLM\..\URLSearchHook: {ba14329e-9550-4989-b3f2-9732e92d17cc} - No CLSID value found O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found. O4 - HKLM..\Run: [FAStartup] File not found O15 - HKCU\..Trusted Domains: clonewarsadventures.com ([]* in Trusted sites) O15 - HKCU\..Trusted Domains: freerealms.com ([]* in Trusted sites) O15 - HKCU\..Trusted Domains: intuit.com ([ttlc] https in Trusted sites) O15 - HKCU\..Trusted Domains: soe.com ([]* in Trusted sites) O15 - HKCU\..Trusted Domains: sony.com ([]* in Trusted sites) O18:64bit: - Protocol\Handler\livecall - No CLSID value found O18:64bit: - Protocol\Handler\msnim - No CLSID value found O18:64bit: - Protocol\Handler\wlpg - No CLSID value found O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found O20:64bit: - Winlogon\Notify\ScCertProp: DllName - (wlnotify.dll) - File not found [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ] [2011/01/13 18:31:36 | 000,000,600 | ---- | C] () -- C:\Users\Joe Gregory\AppData\Local\PUTTY.RND :Files ipconfig /flushdns /c :Commands [purity] [clearallrestorepoints] [resethosts] [emptytemp] [start explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered. There will be a log created when it completes that I will need in your next reply. Reboot when it is done. Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  10. Hi Joe, We can take a look with another tool. See if there is any other malware possible. Download OTL to your desktop. Right-click and Run as Administrator on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically. Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.
  11. Ok lets try this instead and see where we get. Do an online scan with BitDefender QuickScan. Please be patient as scanning may take some time. If you have problem running the scan, you might want to disable any real time protection that you have. Click here to go to BitDefender QuickScan page. For Firefox users: Click on Free Scan Now. You will be prompted to install a plug-in. Please Allow. In case you get stuck, please refresh the page to try again. A Software Installation window will appear. Click Install Now and the plugin will be installed as an Add-on. Restart Firefox when done. Go back to the BitDefender QuickScan page again and click on Free Scan Now and proceed accordingly. For Internet Explorer users: Click on Free Scan Now. You will be prompted to install an ActiveX control. Please install. The page will refresh. Click on Free Scan Now again and proceed accordingly. When scan has completed, click on View report and a Notepad log shall open. If there are any infections found, you will get a warning and the link to the report will be displayed as the number of infections. Click on it. Post back the contents of this report. It can also be found at C:\Documents and Settings\<username>\Application Data\QuickScan, <username> is the Windows log-in name.
  12. Hi Joe, Please do the following: Hold down the Windows key and press R to open a run box type the following text into the run box appwiz.cpl This will open your Programs And Features. A list of installed programs will populate Remove the following programs: Vuze Vuze Remote Toolbar ---------- First, check how much free disk space is available on the system volume in Windows Explorer. Open Control Panel / System / Advanced System Settings. Select the System Protection Tab. In the Protection Settings box, select the System Drive (Usually C:). Click the Configure Button. In the Disk Space Usage section, use the slider to increase the amount of disk space allocated to System Restore. Apply/OK. You can also use the Disk Cleanup tool to remove all but the latest System Restore Points. This will likely give you back a large amount of free disk space. Go to Start/All Programs/Accessories/System Tools/Disk Cleanup. Select to clean up the files for All Users. You will have the option of selecting which files to remove. Select the Clean Up System Files button. This will show a new Tab called More Options. Click this tab and in the System Restore and Shadow Copies section, click the Cleanup Button. This will delete all but the most recent System Restore Point. Let me know how the works for you.
  13. Hi, There we go. That is what I was looking for. ------------- I see that you have Malwarebytes on your computer. Please open Malwarebytes, update it and then run a Quick Scan. There will be a log created that I will need in your next reply. ---------- ESET Online Scanner I'd like us to scan your machine with ESET Online Scan Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time. Please don't go surfing while your resident protection is disabled! Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs. Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan Click the button. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the Start button. Accept any security warnings from your browser. Check Make sure that the option "Remove found threats" is Unchecked Push the Start button. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, push Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Push the Back button. Push Finish http://www.eset.com/onlinescan/---------- In your next reply please post the logs created by Malwarebytes and ESET online scan.
  14. Hi #FNK-346811, I think when you ran the fix I provided for you you may have pressed Run Scan instead of Run Fix. Please go back to Post 28 and follow those instructions and be sure to press Run Fix this time.
  15. Great! IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. -------------- The following will implement some cleanup procedures as well as reset System Restore points: Click Start > Run and copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. 2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002 Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file. 7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place? Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
  16. Hi, I apologize for my late response. I had a crazy couple of days at work. There seems to be problems with the Nero program. Since you said you never used it there should not be any problems. ----------- Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :Services :OTL SRV - (wltrysvc) -- File not found SRV - (PEVSystemStart) -- File not found SRV - (Lavasoft Ad-Aware Service) -- File not found SRV - (AppMgmt) -- File not found FF - prefs.js..browser.search.defaultengine: "Ask.com" FF - prefs.js..browser.search.defaultenginename: "Ask.com" FF - prefs.js..browser.search.order.1: "Ask.com" FF - prefs.js..browser.search.selectedEngine: "Ask.com" [2011/08/09 12:20:53 | 000,002,557 | ---- | M] () -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\g1g0dhdp.default\searchplugins\askcom.xml O2 - BHO: (no name) - {00C6482D-C502-44C8-8409-FCE54AD9C208} - No CLSID value found. O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found. [4 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ] [4 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ] [2010/04/21 21:36:43 | 000,005,120 | ---- | C] () -- C:\Documents and Settings\user\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini :Files c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero-7.0.1.2_eng.exe c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero-7.9.6.0_eng_update.exe c:\setups\nero 7.0.1.2 ultra edition with keygen - english\read first.txt c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero 7 keygen from embrace\embrace.nfo c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero 7 keygen from embrace\file_id.diz c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero 7 keygen from embrace\keygen.exe c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero 7 keygen from paradox\file_id.diz c:\setups\nero 7.0.1.2 ultra edition with keygen - english\nero 7 keygen from paradox\paradox.nfo ipconfig /flushdns /c :Commands [purity] [emptytemp] [start explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered. There will be a log created when it completes that I will need in your next reply. Reboot when it is done. Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  17. Hi, You have an older version of Adobe Reader. You can download the current version HERE You may want to consider Foxit Reader instead. It may be a bit lighter on resources. Visit their support forum Foxit Forum In either case you should uninstall Adobe Reader 9.1.2 first. Be sure to move any PDF documents to another folder first though. ---------- Please download JavaRa to your desktop and unzip it to its own folder Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then click Remove Older Versions. Accept any prompts. Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates. Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer. ---------- Let me know if you have any problems with the instructions I provided and let me know how your system is running in your next reply.
  18. Hi Joe, Please run DDS once more and post both of the logs that are created into your next reply. When we remove our tools I will give you some good information you can look over to help you prevent possible future infections.
  19. Hi, I see that you have Malwarebytes on your system. Please open Malwarebytes, update it and then run a Quick Scan. Please save the log that is created for your next reply. ---------- ESET Online Scanner I'd like us to scan your machine with ESET Online Scan Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time. Please don't go surfing while your resident protection is disabled! Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs. As a Vista/Win7 user you will need to right click your browser icon and select "Run as Administrator" in order to run this scan. Do not use this instance of your browser for anything besides doing this scan When the scan is complete and the results saved, close that instance of your browser Open a new one the usual way and post the results in this topic. Right-click and Run as Administartor on the following link to open ESET OnlineScan in a new window. ESET OnlineScan Click the button. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the Start button. Accept any security warnings from your browser. Check Make sure that the option "Remove found threats" is Unchecked Push the Start button. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, push Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Push the Back button. Push Finish http://www.eset.com/onlinescan/---------- In your next reply please post the logs created by Malwarebytes and ESET online scanner.
  20. CKScanner has detected illegal software on your system. Besides being illegal, it's the number one way of infecting your system as all cracked/keygen software is infected. This forum, as well as all the other malware removal forums, do not support the use of illegal software except for their removal. If I were to continue helping you with illegal software installed, it could be construed in the eyes of the law as aiding and abetting a crime. I have worked up a fix for their removal. If you do not agree to this then this thread will be closed and no further help will be offered. Please let me know if you wish to continue.
  21. Hi, Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: DDS:: mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll BHO: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dll BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll TB: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dll BHO-X64: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dll BHO-X64: Conduit Engine - No File BHO-X64: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll BHO-X64: Vuze Remote - No File TB-X64: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\prxtbVuze.dll TB-X64: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dll RegNull:: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DbgagD\1*] Registry:: [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DbgagD] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar] "{ba14329e-9550-4989-b3f2-9732e92d17cc}"=- "{30F9B915-B755-4826-820B-08FBA6BD249D}"=- DirLook:: c:\users\Joe Gregory\.swt Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.----------
  22. Hi, Download CKScanner by askey127 from Here & save it to your Desktop. Doubleclick CKScanner.exe then click Search For Files When the cursor hourglass disappears, click Save List To File A message box will verify the file saved Double-click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply
  23. Hi Joe, Download Combofix from either of the links below, and save it to your desktop. Link 1 Link 2 **Note: It is important that it is saved directly to your desktop** -------------------------------------------------------------------- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here -------------------------------------------------------------------- Right-Click and Run as Administrator on ComboFix.exe & follow the prompts. When finished, it will produce a report for you. Please post the C:ComboFix.txt for further review.
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