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jeffce

Trusted Malware Techs
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Everything posted by jeffce

  1. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. ----------
  2. Great!! Providing there are no more malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Click Start > Run and copy/paste the following text into the Run box as shown and click OK. Co
  3. Hi, Download the file I attached to your Desktop then use the following instructions... Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your syst
  4. Hi, Way to go. Glad that worked. Well, for now you can not worry about either. Go ahead and try to get an online scan with ESET with the instructions that I had provided. Once you get that scan completed go ahead and start up Microsoft Security Essentials. You can run Malwarebytes at the same time as well because they are not the same thing. MSSE is an antivirus that scans certain areas of the computer while Malwarebytes scans other areas of the computer that an antivirus program will not. In your next reply post the log made by ESET.
  5. Hi, The easiest way to reset services is to use this tool. Download Windows Repair (all in one) from this site Install and then run the program. On the Start Repairs tab, select Advanced Mode and click Start Select the items Checked in the screen shot below (remove the checks from the rest ) and check Restart System When Finished. ----------
  6. Hi, For the time being go ahead and use a wire and run the ESET scan. When you get finished post the log created.
  7. Let's try the obvious...shut down your computer....unplug your router for 30 seconds...plug the router back in...turn on computer....see if your internet is back.
  8. Hi, Go to Start >> Run >> type CMD and this will open the command prompt. In the command prompt type the following: IPCONFIG /RELEASE (press Enter) IPCONFIG /FLUSHDNS (press Enter) IPCONFIG /RENEW (press Enter) Close out of the command prompt and reboot. Try to connect to the internet now and let me know if that helped.
  9. Hi, Run Malwarebytes again and this time remove anything found. Attach the log to your next reply. ---------- Please download Farbar Service Scanner and run it on the computer with the issue. Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center Windows Update Press "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply. In your next reply ATTACH the logs made by Malwarebytes and Farbar Service Scanner.
  10. Hi, Looking better.... Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform quick scan, then click Scan as shown below. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and c
  11. Hi, Download the attached file to your desktop and do the following... Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it fin
  12. Hi, Please delete the current version of Combofix.exe from your desktop and download a new version from here to your desktop. Disable your AntiVirus and AntiSpyware applications. Right-click and Run as Administrator on the Combofix.exe and follow the prombts on your display. When finish, it will create a C:\Combofix.txt. Please post this log for further review. --------- Now run ComboFix using the same set of instructions I provided in Post # 13
  13. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. ----------
  14. Hi, Download the file I have attached to this response directly to your Desktop and then follow the instructions below... Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a
  15. Hi, Great job! Attaching the logs works as well. From now on please ATTACH the logs to your replies and we will be able to move along. Please delete the current version of Combofix.exe from your desktop and download a new version from here to your desktop. Disable your AntiVirus and AntiSpyware applications. Right-click and Run as Administrator on the Combofix.exe and follow the prombts on your display. When finish, it will create a C:\Combofix.txt. Please post this log for further review. ---------
  16. Hi, Providing there are no more malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- Clean up with OTL: Right-click and Run as Administrator OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANU
  17. Hi, Looks much better. Malwarebytes I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply. ---------- ESET Online Scanner: Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here. Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as A
  18. Hi, I was afraid that this happened. When you restored your system it was to a point that the infections were still present so we have some more work to do. Print out these instructions as we may need to close every window that is open later in the fix. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external driv
  19. Hi, Don't worry about OTL. This is just a diagnostic run to see what is left over. This time select Minimal Output and don't worry about LOP or Purity being checked and just press Scan....not Quick Scan.
  20. Ok...since Malwarebytes and ESET are good lets get a fresh scan with OTL and see what we have.
  21. Hi, Let's take a look at Windows Defender... Please download Farbar Service Scanner and run it on the computer with the issue. Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center Windows Update Windows Defender Press "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply. ---------- Please download Malwarebytes' Anti-Malware to your desktop. Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program. At the end,
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