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About kemperj

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  1. I really appreciate your help on this. I checked and it is now showing two computers which is correct. Thanks very much. Jeff
  2. I would certainly appreciate your help. What do I need to do next. My issue is that I have two computers and only two that I have been working on and used pcmatic on. I tried Win 7 to replace XP on one of the computers and it was a disaster. Some of my favorite software doesn't run in Win 7 and my machine does not support XP virtualization. So in the switch a total of three licenses were used. I ran pcmatic on my wife's machine in hopes of speeding it up. It was too far gone so a xp reinstall was necessary, Two more licenses used. So now I've used up the 5 licenses and when either one
  3. OK, In the first place I haven't ask for a refund----Yet. I'm not sure however that your answer is at all satisfactory from a customer service stand point. I can assure you that I am a typical home user and simply want the software to allow me to work on my computer without costing me a license each time I do a repair or reinstall windows because of a crash that I have probably caused in the first place. Telling me to upgrade my license when I am only using 2 computers is total BS!! Surely there is something that can be done. I am a long time customer and up until the recent
  4. I'm aware I can delete a pc after 60 days. That's is not the problem. I want to be able to delete any machine if it is the same one that I have just changed. Otherwise PCmatic is worthless to me and I have to wait 60 days to run it when I'm only using it on 2 machines. There has to be a better answer. Thanks, Robert Kemper
  5. Hi Folks, I've already submitted a ticket and have not received an answer so I'll try here. I have pcmatic with 5 licenses and have used it on 2 pc's. Each time I reload an operating system or work on the disks pcmatic counts it as a new pc. I do alot of work and tinkering with these two pc's and need to get PCmatic to stop using up the license each time I change something. Can anyone help. Thanks, Jeff
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