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jeb1

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Everything posted by jeb1

  1. Juliet, here are the 3 reports from the AdwCleaner - 1 - # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-10-31.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 11-02-2018 # Duration: 00:00:21 # OS: Windows 10 Home # Cleaned: 43 # Failed: 1 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** Deleted C:\Users\Public\Pokki Deleted C:\Users\PCPitstopSVC\AppData\Local\Pokki Deleted C:\ProgramData\Auslogics\BoostSpeed Deleted C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Auslogics\BoostSpeed Deleted C:\Program Files (x86)\Auslogics\BoostSpeed Deleted C:\Windows\System32\Tasks\Auslogics\BoostSpeed ***** [ Files ] ***** Deleted C:\Windows\ServiceProfiles\NetworkService\Favorites\Booking.com.url Deleted C:\Windows\ServiceProfiles\LocalService\Favorites\Booking.com.url Deleted C:\Users\jbrow_000\Favorites\Booking.com.url Deleted C:\Users\PCPitstopSVC\Favorites\Booking.com.url Deleted C:\Windows\Reimage.ini ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKLM\Software\Wow6432Node\APPDATALOW\SOFTWARE\AMAZON\Amazon1ButtonApp Deleted HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION|Amazon1ButtonTaskbarApp.exe Deleted HKLM\Software\Wow6432Node\Classes\AppID\AmazonAppIE.dll Deleted HKLM\SOFTWARE\Classes\AppID\AmazonAppIE.dll Deleted HKLM\Software\Wow6432Node\Classes\Interface\{571139B2-8D93-4B29-9AA9-496EF27D6AF8} Deleted HKLM\Software\Wow6432Node\Classes\Interface\{3268A00F-D329-42E1-ABF0-E78D5656BA2A} Deleted HKLM\Software\Wow6432Node\Auslogics\BoostSpeed Deleted HKLM\Software\Wow6432Node\CLASSES\APPID\{93469602-4134-4012-A6BC-D46FF1C671E9} Deleted HKLM\SOFTWARE\CLASSES\APPID\{93469602-4134-4012-A6BC-D46FF1C671E9} Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E8571F8E-5A4C-48FA-8E80-50BFF9BF57ED} Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E8571F8E-5A4C-48FA-8E80-50BFF9BF57ED} Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Auslogics\BoostSpeed\Scan and Repair Deleted HKLM\Software\Wow6432Node\Classes\AppID\{278029E0-2347-4254-A65E-204AC55E2508} Deleted HKLM\Software\Classes\AppID\{278029E0-2347-4254-A65E-204AC55E2508} Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769} Deleted HKLM\Software\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769} Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450} Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE} Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE} Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\staticimgfarm.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\ak.staticimgfarm.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\staticimgfarm.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\ak.staticimgfarm.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\hp.myway.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\hp.myway.com Deleted HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} Deleted HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} Deleted HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** Deleted Ask Deleted AOL ***** [ Firefox (and derivatives) ] ***** Deleted Search-Encrypt Deleted Classifieds ***** [ Firefox URLs ] ***** Not Deleted search.searchinfast.com ************************* [+] remove_folder_Auslogics [+] remove_folder_Auslogics(2) [+] remove_folder_Auslogics(3) [+] remove_folder_Auslogics(4) [+] remove_regKey_Auslogics [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [6122 octets] - [02/11/2018 13:11:48] AdwCleaner[S01].txt - [6183 octets] - [02/11/2018 13:13:08] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ########## 2 - # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-10-31.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 11-02-2018 # Duration: 00:00:28 # OS: Windows 10 Home # Scanned: 32026 # Detected: 44 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** Adware.pokki C:\Users\Public\Pokki Adware.pokki C:\Users\PCPitstopSVC\AppData\Local\Pokki PUP.Optional.AuslogicsBoostSpeed C:\ProgramData\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed C:\Program Files (x86)\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed C:\Windows\System32\Tasks\Auslogics\BoostSpeed ***** [ Files ] ***** PUP.Optional.Booking C:\Windows\ServiceProfiles\NetworkService\Favorites\Booking.com.url PUP.Optional.Booking C:\Windows\ServiceProfiles\LocalService\Favorites\Booking.com.url PUP.Optional.Booking C:\Users\jbrow_000\Favorites\Booking.com.url PUP.Optional.Booking C:\Users\PCPitstopSVC\Favorites\Booking.com.url PUP.Optional.Reimage C:\Windows\Reimage.ini ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.Amazon1Button HKLM\Software\Wow6432Node\APPDATALOW\SOFTWARE\AMAZON\Amazon1ButtonApp PUP.Optional.Amazon1Button HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION|Amazon1ButtonTaskbarApp.exe PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Classes\AppID\AmazonAppIE.dll PUP.Optional.AmazonAssistant HKLM\SOFTWARE\Classes\AppID\AmazonAppIE.dll PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Classes\Interface\{571139B2-8D93-4B29-9AA9-496EF27D6AF8} PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Classes\Interface\{3268A00F-D329-42E1-ABF0-E78D5656BA2A} PUP.Optional.AuslogicsBoostSpeed HKLM\Software\Wow6432Node\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed HKLM\Software\Wow6432Node\CLASSES\APPID\{93469602-4134-4012-A6BC-D46FF1C671E9} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\CLASSES\APPID\{93469602-4134-4012-A6BC-D46FF1C671E9} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E8571F8E-5A4C-48FA-8E80-50BFF9BF57ED} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E8571F8E-5A4C-48FA-8E80-50BFF9BF57ED} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Auslogics\BoostSpeed\Scan and Repair PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\AppID\{278029E0-2347-4254-A65E-204AC55E2508} PUP.Optional.Legacy HKLM\Software\Classes\AppID\{278029E0-2347-4254-A65E-204AC55E2508} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769} PUP.Optional.Legacy HKLM\Software\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450} PUP.Optional.Legacy HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE} PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\ak.staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\ak.staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\hp.myway.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\hp.myway.com PUP.Optional.Legacy HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} PUP.Optional.Legacy HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** PUP.Optional.Legacy Ask PUP.Optional.Legacy AOL ***** [ Firefox (and derivatives) ] ***** PUP.Optional.SearchEncrypt Search-Encrypt PUP.Optional.Spigot Classifieds ***** [ Firefox URLs ] ***** PUP.Optional.Legacy search.searchinfast.com ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ########## And 3 - # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-10-31.2 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 11-02-2018 # Duration: 00:00:25 # OS: Windows 10 Home # Scanned: 32026 # Detected: 44 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** Adware.pokki C:\Users\Public\Pokki Adware.pokki C:\Users\PCPitstopSVC\AppData\Local\Pokki PUP.Optional.AuslogicsBoostSpeed C:\ProgramData\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed C:\Program Files (x86)\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed C:\Windows\System32\Tasks\Auslogics\BoostSpeed ***** [ Files ] ***** PUP.Optional.Booking C:\Windows\ServiceProfiles\NetworkService\Favorites\Booking.com.url PUP.Optional.Booking C:\Windows\ServiceProfiles\LocalService\Favorites\Booking.com.url PUP.Optional.Booking C:\Users\jbrow_000\Favorites\Booking.com.url PUP.Optional.Booking C:\Users\PCPitstopSVC\Favorites\Booking.com.url PUP.Optional.Reimage C:\Windows\Reimage.ini ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.Amazon1Button HKLM\Software\Wow6432Node\APPDATALOW\SOFTWARE\AMAZON\Amazon1ButtonApp PUP.Optional.Amazon1Button HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION|Amazon1ButtonTaskbarApp.exe PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Classes\AppID\AmazonAppIE.dll PUP.Optional.AmazonAssistant HKLM\SOFTWARE\Classes\AppID\AmazonAppIE.dll PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Classes\Interface\{571139B2-8D93-4B29-9AA9-496EF27D6AF8} PUP.Optional.AmazonAssistant HKLM\Software\Wow6432Node\Classes\Interface\{3268A00F-D329-42E1-ABF0-E78D5656BA2A} PUP.Optional.AuslogicsBoostSpeed HKLM\Software\Wow6432Node\Auslogics\BoostSpeed PUP.Optional.AuslogicsBoostSpeed HKLM\Software\Wow6432Node\CLASSES\APPID\{93469602-4134-4012-A6BC-D46FF1C671E9} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\CLASSES\APPID\{93469602-4134-4012-A6BC-D46FF1C671E9} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E8571F8E-5A4C-48FA-8E80-50BFF9BF57ED} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E8571F8E-5A4C-48FA-8E80-50BFF9BF57ED} PUP.Optional.AuslogicsBoostSpeed HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Auslogics\BoostSpeed\Scan and Repair PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\AppID\{278029E0-2347-4254-A65E-204AC55E2508} PUP.Optional.Legacy HKLM\Software\Classes\AppID\{278029E0-2347-4254-A65E-204AC55E2508} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769} PUP.Optional.Legacy HKLM\Software\Classes\TypeLib\{EB2BEAEF-150C-4DE4-9D09-F16403C22769} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\CLSID\{E4ADC61E-D06A-4E0E-8582-78C809CC8450} PUP.Optional.Legacy HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Classes\CLSID\{BD6ECB00-7C4A-4F97-B425-44117F2A7AAE} PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\ak.staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\ak.staticimgfarm.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\hp.myway.com PUP.Optional.Legacy HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\hp.myway.com PUP.Optional.Legacy HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} PUP.Optional.Legacy HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} PUP.Optional.Legacy HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** PUP.Optional.Legacy Ask PUP.Optional.Legacy AOL ***** [ Firefox (and derivatives) ] ***** PUP.Optional.SearchEncrypt Search-Encrypt PUP.Optional.Spigot Classifieds ***** [ Firefox URLs ] ***** PUP.Optional.Legacy search.searchinfast.com AdwCleaner[S00].txt - [6122 octets] - [02/11/2018 13:11:48] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########
  2. Did not realize Nigsy had replied to this post so just answered him in the user to user part as follows - "Nigsy, I sent my email to PC PitStop support and received a reply that included a link to "Adware Removal Tool" Ran it and it came up with 5 files - all "pokki". I followed their way to delete the files and then wanted to ask a question as to why my local computer shop said I had several mal/virus but their program only found "pokki". The link to ask a question sent me to TechSupportAll site and as I was trying to registering I was redirected twice so the Adware Removal didn't fix some things. I have yet been able to get an answer from PC PitStop as to if it will clean my laptop and does it replace my BitDefender anti-virus. Appreciate any help you can give. - jb" Juliet, I will follow what you have posted and post results. Tks - jb
  3. Nigsy, I sent my email to PC PitStop support and received a reply that included a link to "Adware Removal Tool" Ran it and it came up with 5 files - all "pokki". I followed their way to delete the files and then wanted to ask a question as to why my local computer shop said I had several mal/virus but their program only found "pokki". The link to ask a question sent me to TechSupportAll site and as I was trying to registering I was redirected twice so the Adware Removal didn't fix some things. I have yet been able to get an answer from PC PitStop as to if it will clean my laptop and does it replace my BitDefender anti-virus. Appreciate any help you can give. - jb
  4. Posted this under user to user but have heard nothing so will try here - OK - I have BitDefender and have some 230+ days left on present contract. They have not been any help with this problem. Several weeks ago I started to get a redirect when I opened a web site and then clicked on something that would take me to a different part of that site - would get this even on my bank web site when I clicked on the signin button. Yesterday, used my laptop several times during the day and then shut down. Later last night I turned it on and it came up as per normal but MS edge would not come up when I clicked on the icon. Firefox and other icons worked as normal. Went to close laptop down and when I clicked on the little MS window icon in the lower left corner nothing happened. Tried several times. Rt clicked on it and it brought up a different menu and shut the laptop down. This morning I turned the laptop on and nothing - just a dark screen. Shut down and tried again, several times. Sometimes the dark screen and sometimes the "Acer" logo comes up as per normal, the little wheel spins and then goes to dark screen. I can hear the fan until the screen goes dark. Long story short, plugged charger in to make sure it was not a batt problem and tried maybe 12 times total with same result. Took the laptop to a computer shop and - you guessed it - it powered right up as per normal. Guy check a few things, said both SSD and HD were good but I had some malware/virus on machine. So my question - will PC pitstop solve my problems? Will it replace my BitDefender? If so, what program of Pitstop do I need? Tks for the help - jb
  5. Sorry - I thought your reply was to another post about Google search. What I need to know now is if PitStop will clean the junk out of my laptop and then protect me from getting them in the future.
  6. TX, it is not popups but the page that comes up when one searches anything on Google now days. That page used to have 3- maybe 4 ads at the top and then a line where the info one was looking for came up. Now, there are 8-10 or more "ads" above the line - ask.com and others which are nothing but search engines in themselves. Then, below the line are some of he same that was above the line.
  7. Remember the good 'ld days? You put something you wanted to search in and up pops sites that are directly related to the subject. Then ads started to show up at the top of the page - 2- sometimes 3. Now today - even if you put the URL in the search the first page has maybe half full of ads - these ads are what, other search engines? About.com, Ask.com and others. And when the ads are finished the page is full of some of the same sites as the ads. How does one get back to getting useful info from Google? What is a better search engine? Tks - jeb
  8. Att just changed out my modem for the second time - tech guy said they had all kinds of problems with the company they were using. My 12-13mbps was all the way down to 2+ - after the change, now running 12-13 again.
  9. Is this program really good or should one stay away from it? Tks - jb
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